Customer Service Rep

Lincare Holdings; Asheboro (NC); On-site; USD 24,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Job summary

Lincare Holdings in Asheboro, NC seeks an attentive associate to assist customers by answering questions, processing orders, and ensuring accurate demographic data. You will read orders, interpret prescription terminology, and educate customers about products and services while maintaining compliant records.

The role involves collaboration with coworkers and may include training support and adherence to physician directions.

Qualifications

• High School Diploma or GED, or 1–3 months related experience.
• Computer entry required.
• Licensing requirements may apply depending on location.

Responsibilities

• Answer questions and educate customers about products/services.
• Communicate with customers via inbound/outbound calls and automated dialer.
• Assess needs for additional products/services.
• Verify and update demographic information in records.
• Enter customer orders into the system.
• Document calls in the record keeping system.
• Read and analyze patient orders.
• Comprehend pharmacy prescription terminology.
• Communicate with coworkers and patients alike.
• Assist with training of employees.
• Calculate figures and amounts for frequency and doses dispensed.
• Follow oral and written instructions.

Skills

Customer communication

Documentation

Numerical calculation

Oral and written communication

Training others

Education

High School Diploma or GED

1–3 months related experience or training

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.