Customer Service Rep

Lincare Holdings; Casper (WY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Training & advancement

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee referral program

Employee discounts

Job summary

Lincare Holdings is seeking a customer service oriented professional in Casper, WY to answer questions, resolve issues, and support compliance with physician orders. You will document interactions, enter orders, and update patient records while maintaining accuracy and confidentiality.

The role involves communicating with coworkers and patients, learning pharmacy terminology, and assisting with staff training. A great fit for reliable, detail-focused individuals who value compliance and service.

Qualifications

• High School Diploma or GED, or 1–3 months related experience.
• Computer entry is required.
• Must meet licensing requirements for the location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for products/services.
• Assesses compliance with physician orders.
• Answers questions and educates customers on products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in the computerized system.
• Verifies and updates demographic information in records.
• Reads and analyzes patient orders.
• Understands pharmacy terminology.
• Assists with training of employees.
• Calculates figures for frequency and doses dispensed.
• Follows oral and written instructions.

Skills

Customer communication

Data entry

Documentation

Pharmacy terminology

Employee training

Education

High School Diploma or GED

1–3 months related experience

Licensing requirements for location

Tools

Computerized record keeping system

Order entry system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.