Customer Service Relations Associate

Manny's Appliances; Greenfield (MA); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

A leading appliance retailer is seeking a Customer Service Relations Associate in Greenfield, MA. In this role, you will ensure a smooth experience for customers by being the primary contact for inquiries, orders, and support. The ideal candidate should have 3-5 years of customer service experience, strong communication skills, and a detail-oriented mindset. This full-time position offers a competitive pay of $19.00 - $22.00 per hour along with benefits including health insurance and 401(k).

Qualifications

• 3–5 years of customer service experience in a high‑volume setting.
• Proficiency in communication and problem-solving.
• Quick and accurate data entry and 10-key skills.

Responsibilities

• Be the first point of contact for customers via phone and email.
• Support with product inquiries, orders, and service scheduling.
• Resolve escalated customer concerns with care.

Skills

Strong communication skills

Problem-solving skills

Data entry skills

Attention to detail

Tools

Microsoft Office

EPass

Job description

2 days ago Be among the first 25 applicants

Join our team at a leading appliance retailer as a Customer Service Relations Associate, where you'll be the go‑to person for ensuring a smooth, supportive experience for our customers. If you're personable, detail‑oriented, and thrive in a fast‑paced environment, we want to hear from you.

Daily expectations of a Customer Service Relations Associate:

• Be the first point of contact for customers via phone and email
• Support with product inquiries, orders, service scheduling, and warranty info
• Monitor customer portals and track service/delivery updates
• Process payments, order updates, and shipping documents accurately
• Collaborate closely with service, sales, and delivery teams
• Resolve escalated customer concerns with care and efficiency
• Stay up-to-date on product knowledge and internal procedures

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What You Bring:

• 3–5 years of customer service experience in a high‑volume setting
• Strong communication and problem‑solving skills
• Proficiency in Microsoft Office; EPass experience a plus
• Quick, accurate data entry and 10‑key skills
• A team‑first mindset and keen attention to detail

If you're passionate about helping people and enjoy a dynamic work environment, apply now for the Customer Service Relations Associate and grow with us!

Breakaway Retail Enterprises is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, gender, disability, or other protected status.

Job Type: Full‑time

Pay: $19.00 - $22.00 per hour