Customer Service & Records Coordinator

State of Missouri; Jefferson City (MO); On-site; USD 33,045 - 44,670; Full time

Benefits offered by this job

Defined pension plan

Generous leave and holidays

Health insurance eligibility

Job summary

The State of Missouri’s Division of Workers’ Compensation is seeking a Customer Service Representative to support the DWC / Case Management Unit. The position offers a base annual salary of $38,887 and opportunities to assist stakeholders across Missouri through phone and email communications, file handling, and document management.

Responsibilities include retrieving files from a shared network drive, processing confidential documents, and ensuring quality assurance for scanned materials while

Qualifications

• 2 years of relevant experience (Substitutions may be allowed.)

Responsibilities

• Retrieve files from a shared network drive for statewide and external stakeholders.
• Process confidential documents in an accurate and timely manner.
• Assist and educate our stakeholders via phone and email.
• Review and provide quality assurance for externally scanned documents and request rescans as necessary.
• Assist with documenting, storing, retaining, and destroying paper documents.

Skills

Adobe Acrobat Pro

Microsoft Word

Microsoft Excel

Interpersonal skills

Written and oral communication

Office procedures

Job description

The State of Missouri’s Division of Workers’ Compensation is seeking a Customer Service Representative to support the DWC / Case Management Unit. The position offers a base annual salary of $38,887 and opportunities to assist stakeholders across Missouri through phone and email communications, file handling, and document management.

Responsibilities include retrieving files from a shared network drive, processing confidential documents, and ensuring quality assurance for scanned materials while