Public Service Customer Advocate & Information Coordinator

State-of-Missour; Lee's Summit (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Pension plan

Paid leave

Health insurance

Job summary

MoDOT (Missouri Department of Transportation) is seeking an organized customer service representative to handle incoming calls, emails, and correspondence from the public and agencies. The role includes researching questions, providing follow-up, and coordinating with various departments to ensure timely responses.

You will maintain documentation and databases, disseminate information to stakeholders, and assist with events and mailing list management.

Qualifications

• High School Diploma or GED/HiSET required.
• Two years of clerical experience, or experience in department operations, policies, and procedures.

Responsibilities

• Mails requested materials to outside agencies and the public.
• Researches department manuals or inquiries to answer customer questions and informs customers of actions.
• Notifies appropriate personnel to act on customer concerns or emergencies; follows up for response.
• Completes documentation of customer service activities and maintains customer database; compiles information for department personnel.
• May work with Transportation Information Center staff to disseminate information to customers and agencies.
• May help organize public and special events; develops spreadsheets to manage mailing lists and events.

Skills

Clerical experience

Education

High School Diploma or GED/HiSET

Job description

MoDOT (Missouri Department of Transportation) is seeking an organized customer service representative to handle incoming calls, emails, and correspondence from the public and agencies. The role includes researching questions, providing follow-up, and coordinating with various departments to ensure timely responses.

You will maintain documentation and databases, disseminate information to stakeholders, and assist with events and mailing list management.