Security Site Supervisor

Titan-Security-Group; Chicago (IL); On-site; USD 59,000 - 60,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Medical Insurance

Dental Insurance

Skills training

Career growth

Job summary

Titan Security seeks a Site Security Supervisor to lead daily operations at a high-profile Chicago Loop property. You will manage a team of 5 personnel, ensure safety procedures, and maintain high service standards for tenants and guests.

The role emphasizes strong English communication, access control, CCTV, and client-facing duties, with opportunities for career growth and internal promotion.

Qualifications

• Minimum of 3 years as a security officer or supervisory experience.
• Must be able to pass pre-employment drug screen and background check.
• Excellent verbal and written English communication; bilingual in Spanish a plus.

Responsibilities

• Lead a team of 5 security officers/supervisors.
• Oversee scheduling, payroll, coaching and performance management.
• Manage post orders, procedures and emergency response protocols.
• Monitor access control, CCTV and visitor management systems.
• Provide first-class customer service to tenants and visitors.

Skills

Team leadership

English communication

Access control

Visitor management

CCTV

Bilingual (Spanish)

Customer service

Education

High School Diploma or GED

PERC Security License

Driver’s License

Tools

Access control systems

Visitor management systems

CCTV systems

Job description

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

Titan Security is seeking a Site Security Supervisor to lead daily security operations at an iconic, high-profile property in the heart of Chicago’s Loop.

Situated within a historic landmark featuring classic Chicago School architecture, modern amenities, and public exhibits, this unique site requires a dedicated leader who balances high-standard safety procedures with exceptional customer service for tenants, international executives, and visitors alike.

As the Site Security Supervisor, you will directly manage a team of 5 security officers/supervisors, ensuring top-tier protection, operational excellence, and team development.

Key Responsibilities

Team Leadership & Development: Supervise a team of 5 security officers/supervisors. Oversee scheduling, payroll, coaching, recognition, and performance management. Conduct site-specific on-the-job training, client-specific training, and annual refreshers adhering to Titan standards.

Operational Oversight: Reconcile daily logs, shift responsibilities, and patrol reports. Review incident reports prior to submission to Management and coordinate preliminary investigations.

Post Orders & Procedures: Develop and maintain up-to-date operational procedures and post orders. Understand and qualify for assigned posts, including emergency response protocols mandated by the client.

Access Control & Monitoring: Maintain building access control procedures using access control systems, visitor management systems, and CCTV. Properly identify and sign in all tenants, visitors, and vendors.

Site Safety & Security: Respond to incidents and property emergencies. Observe departing personnel to guard against theft. Monitor security cameras throughout the facility.

Patrols & Inspections: Conduct regular interior and exterior patrols across all property areas regardless of weather, including multi-flight stairwells when needed.

Customer Service & Communication: Provide first-class customer service to all tenants, visitors, and staff. Assist with directions and general inquiries. Clearly document and report property damage, unusual occurrences, or equipment malfunctions.

Qualifications

Experience: High School Diploma or GED required. Minimum of 3 years of prior satisfactory experience as a security officer or directly related supervisory experience. Must be at least 18 years of age.

Licenses/Certifications: Valid State Security License (PERC) and valid Driver’s License (as applicable).

Skills: Excellent verbal and written English communication skills (Bilingual in Spanish or other languages is a plus). Proficiency with access control, visitor management, and CCTV systems.

Background Check: Ability to pass a pre-employment drug screen and criminal background check. Must maintain an active contact phone number.

Physical Requirements

Ability to stand, sit, or walk for extended periods.

Ability to perform extensive interior and exterior foot patrols in any weather conditions.

Ability to lift, push, and/or pull at least 50 lbs.

Salary: $59,000 – $60,000 per year

Paid Time Off (PTO) and Paid Holidays

Comprehensive Medical and Dental Insurance

Continuous skills-enhancing training

Clear opportunities for career growth and internal promotion

Titan Security is an Equal Opportunity Employer (EOE/M/F/D/V)

As set forth in Titan Security Group’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.