Customer Service Receptionist

University Hospital; Newark (NJ); On-site; Full time

Job summary

University Hospital is seeking a Customer Service Receptionist who will be responsible for welcoming patients and guiding them to their destinations. Candidates should possess strong communication skills, a high school diploma, and customer service experience. This full-time position offers a range of employee benefits.

Benefits

Paid Time Off (PTO)

Medical & Prescription Drug Coverage

Dental & Vision Insurance

Health Savings Account (HSA)

Short- & Long-Term Disability Insurance

Pension Plan

Pet Insurance

Employee Assistance Program (EAP)

Professional Development

Qualifications

• High School Diploma required.
• Experience in hospitality preferred.
• Strong computer skills necessary.

Responsibilities

• Greet and welcome patients and visitors.
• Direct individuals to their appropriate destinations.
• Provide support in the absence of the supervisor.

Skills

Customer service

Communication

Multitasking

Computer skills

Education

High School Diploma or equivalent

Job description

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Join to apply for the Customer Service Receptionist role at University Hospital

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The main responsibility of the Customer Service Receptionist is to welcome patients and visitors, guide them to the appropriate location using the visitor check-in system when needed, and offer assistance in the absence of the supervisor.

Responsibilities

What You’ll Do

• Greet and welcome patients and visitors upon arrival.
• Direct individuals to their appropriate destinations.
• Utilize the visitor check-in system as needed.
• Provide support and assistance in the absence of the supervisor.
  
  

Qualifications

What You’ll Bring

Required

• High School Diploma or equivalent required.
• Experience in hospitality is preferred.
• Strong computer skills necessary for daily operations.
• Excellent verbal and written communication skills.
• Outstanding customer service abilities.
• Ability to manage and prioritize multiple tasks in a fast-paced environment.
• Demonstrated customer service experience and professional phone etiquette.
• Bilingual skills are preferred.
  
  

What We Offer

• Paid Time Off (PTO)
• Medical & Prescription Drug Coverage
• Dental & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Short- & Long-Term Disability Insurance
• Pension Plan
• Pet Insurance
• Employee Assistance Program (EAP)
• Professional Development
  
  

Compensation

The expected hourly range for this position is TC/1375 : Probationary Rate $18.82 - Job Rate $19.32 - Two (2) Year Rate $19.90 per hour, in accordance with the New Jersey Pay Transparency Law; final compensation will be commensurate with experience and qualifications.

About Us

University Hospital is one of the nation’s leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients, regardless of their financial situation.

Apply Today

We encourage candidates from all backgrounds to apply. If you want to grow your career in healthcare while serving a vibrant community, we’d love to meet you.

University Hospital offers a competitive salary & comprehensive benefits package. Affirmative Action/Equal Opportunity Employer, M/F/D/V. For more information, visit www.uhnj.org/hrweb .

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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