Customer Service/Ramp Agents - GRR

QuickFlight Services; Grand Rapids (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

QuickFlight Services is seeking motivated individuals for customer service and ramp agent roles in Grand Rapids, Michigan. Candidates must be eligible to work in the U.S., with a minimum age of 18 and a high school diploma or GED.

The job involves responsibilities such as resolving customer concerns, marshaling aircraft, preparing flight paperwork, and operating ground service equipment. Excellent communication skills and stamina for physical tasks are essential.

Qualifications

• Eligibility to work in the United States without sponsorship.
• Minimum age 18 with high school diploma or GED.
• Excellent communication skills for speaking to large groups and individual customers.

Responsibilities

• Accept personal responsibility for resolving concerns.
• Marshaling aircraft into parking positions.
• Prepare flight paperwork.
• Operate jetbridge and ground service equipment (GSE).

Skills

Communication skills

Strength and stamina

Computer familiarity

Education

High school diploma or GED

Job description

QuickFlight Services is a growing and dynamic aviation services company. We provide aviation and ground handling services for airlines in over30 locations across the United States.

Job Description

Customer Service Responsibilities

• Accept personal responsibility for resolving concerns
• Show excellent work ethic and act with purpose and urgency
• Maintain safety for customers, crew members and co‑workers
• Apply security measures and protect SIDA
• Prepare and issue tickets, compute fares, and issue refunds
• Check passports and travel documents
• Route passengers and baggage correctly during check‑in
• Work at arrival or departure gates and ensure on‑time departures of aircraft
• Assist special‑needs passengers, including wheelchair services
• Answer general travel inquiries and resolve customer issues
• Prepare flight paperwork
• Load and unload baggage, mail and cargo
• Direct aircraft to and from gates
• Perform aircraft services such as lavatory, water, and de‑icing (winter operations)
• Operate jetbridge and ground service equipment (GSE)
• Perform accurate aircraft search
• Close counter and ramp areas after flight closing and complete flight stats
• Clean and upkeep all work areas
• Complete any recurrent or required additional training
• Perform other duties as assigned

Ramp Agent Responsibilities

• Marshaling aircraft into parking positions
• Unloading baggage and delivering it to baggage claim area
• Loading luggage onto departing flights and assisting special‑needs passengers
• Loading and unloading carry‑on bags, cleaning aircraft cabins, servicing lavatories
• Connecting and disconnecting external power generators to the aircraft
• Boarding catering supplies, performing security functions, preparing aircraft weight and balance paperwork
• Co‑ordinating with pilots, airline dispatch office, and the customer service department
• Conduct other work duties as assigned

Qualifications

• Eligibility to work in the United States without sponsorship
• Minimum age 18 with high school diploma or GED; additional education is a plus
• Read, write, speak, and understand English; second language a plus
• Excellent communication skills for speaking to large groups and individual customers
• Familiarity with computers
• Flexible schedule: nights, weekends, holidays, and overtime required
• Work indoors and outdoors with strength and stamina; endure standing and inclement weather
• Lift 50–70 lbs and occasionally lift over the head with stamina to bend, stoop and crawl in confined spaces
• Pass post‑offer pre‑employment DOT drug screening
• Pass FBI criminal history check with no disqualifying felony convictions in 10 years
• Provide 10 years of employment, education, unemployment history per FAR 108.33
• Possess a valid driver’s license with a 3‑year good driving record and provide a copy
• Pass drug and alcohol screen, FBI fingerprint and criminal history check

Additional Requirements

• Vision and hearing sufficient to read reports and communicate with customers, vendors and team members
• Ability to stand, walk, climb, stoop, kneel and lift as required; lift up to 50 lbs repeatedly and 75 lbs with assistance
• Willingness to work outdoors in all types of weather; also indoors
• Basic computer and typing skills; type and use technical sources
• Safety awareness and training provided

All your information will be kept confidential according to EEO guidelines.