Customer Service/Ramp Agents - TUL

QuickFlight Services; Middleburg Heights (OH); On-site; USD 10,512 - 14,972; Part time

Job summary

An aviation services company in Middleburg Heights is seeking to hire Customer Service Agents. The position includes responsibilities such as handling luggage, preparing tickets, and assisting passengers at the airport. Candidates should be at least 18 years old and ideally hold a high school diploma. A competitive starting wage of $9.25 per hour will be offered after training, which is mandatory. Ability to lift weights and communicate effectively is essential for this role.

Qualifications

• Must be eligible to work in the U.S. without sponsorship.
• Minimum age 18.
• Ability to read, write, speak, and understand English.

Responsibilities

• Loading/unloading luggage and preparing flight paperwork.
• Checking passports and travel documents.
• Assist special needs passengers.

Skills

Communication skills

Ability to lift 50-70 lbs

Computer familiarity

Bilingual abilities

Education

High school diploma or G.E.D

Job description

QuickFlight Services is a growing and dynamic aviation services company. We provide aviation and ground handling services for airlines in over 30 locations across the United States.

Job Description

We have openings and/or are accepting resumes at this Airport for Customer Service Agents. Experience is helpful but not necessary. Applicants will be required to attend (1-3) weeks of initial required training program, followed by additional training period later. training period is paid if successful per training contract.

Competitive starting wage will be $9.25 per hour once all training is completed

Part-Time positions Available
Duties include loading/unloading luggage, ticket counter including selling tickets and checking in passengers, gate including boarding flights and assisting passengers with special needs and other duties can be assigned. All positions have lifting requirements and all employees learn all functions/cross train

CSA responsibilities will include but are not limited to:

• Ability to accept personal responsibility for resolving concerns
• Excellent work ethic and demonstrate the ability to act with purpose and urgency
• Safety of our customers, crewmembers and co-workers
• Apply security measures as appropriate and protect SIDA
• Preparing and issuing tickets, computing fares, issuing refunds
• Checking passports and travel documents
• Correctly route passengers and baggage during check-in
• Working at arrival or departure gates
• Ensuring the on-time departures of aircraft
• Assist special need passengers including wheelchair services
• Answering general travel inquiries, and successfully resolving customer issues
• Prepare flight paperwork
• Load and unload baggage, mail and cargo
• Direct aircraft to and from gates
• Perform aircraft services such as lavatory, water, and de-icing (winter operations)
• Operate Jetbridge and Ground Service Equipment (GSE)
• Perform accurate aircraft search
• Close counter and ramp areas following flight closing and complete flight stats
• Cleaning and upkeep of all work areas
• Successfully complete any recurrent or required additional training
• Perform other duties assigned
• This list is not all inclusive and a CSA may be required to perform duties not identified in the above list

Qualifications

Qualifications:

• Eligibility to work in the United States without sponsorship
• Minimum age 18, High school diploma or G.E.D preferred. Additional education is a plus
• Ability to read, write, speak, and understand the English language. Second language is a plus
• Excellent communication skills that include speaking to large groups and individual customers
• Familiarity with computers
• Ability to work any available schedule to include nights, weekends, holidays, and overtime
• Ability to work indoors and outdoors with strength and stamina to endure standing for entire and during inclement weather
• Ability to lift 50 lbs up to 70 lbs occasional over your head with stamina to bend, stoop and crawl in confined spaces
• Successful completion of post-offer pre-employment DOT drug screening
• Successful completion of FBI criminal history check that reveals no disqualifying felony convictions in 10 years
• Ability to provide 10 years of employment, education, unemployment history per FAR 108.33
• Must possess a valid driver’s license with 3 yr good driving record and provide a copy

Additional Information

All your information will be kept confidential according to EEO guidelines.