Customer Service/Ramp Agents - TOL

QuickFlight Services; Toledo (OH); On-site; USD 20,664 - 27,552; Part time

Job summary

An aviation services company is seeking a part-time Customer Service Agent and Ramp Agent. Responsibilities include resolving customer inquiries, checking travel documents, and ensuring on-time departures. Candidates should possess excellent communication skills, a high school diploma, and a valid driver's license. The position requires flexibility to work various shifts, including nights and weekends. Ideal for those passionate about aviation and customer service in a dynamic environment.

Qualifications

• Must possess a valid driver's license with a good driving record.
• Ability to read, write, speak, and understand English.
• Successful completion of FBI criminal history check required.

Responsibilities

• Resolve customer concerns responsibly and efficiently.
• Check passports and travel documents for verification.
• Direct aircraft to and from gates.

Skills

Excellent communication skills

Ability to lift 50 lbs

Familiarity with computers

Ability to work flexible hours

Safety awareness

Education

High school diploma or G.E.D.

Tools

Ground Service Equipment (GSE)

Job description

QuickFlight Services is a growing and dynamic aviation services company. We provide aviation and ground handling services for airlines in over30 locations across the United States.

Job Description

*PART TIME POSITION*

Customer Service Responsibilities

• Ability to accept personal responsibility for resolving concerns
• Excellent work ethic and demonstrate the ability to act with purpose and urgency
• Safety of our customers, crew members and co-workers
• Apply security measures as appropriate and protect SIDA
• Preparing and issuing tickets, computing fares, issuing refunds
• Checking passports and travel documents
• Correctly route passengers and baggage during check-in
• Working at arrival or departure gates
• Ensuring the on‑time departures of aircraft
• Assist special need passengers including wheelchair services
• Answering general travel inquiries, and successfully resolving customer issues
• Prepare flight paperwork
• Load and unload baggage, mail and cargo
• Direct aircraft to and from gates
• Perform aircraft services such as lavatory, water, and de‑icing (winter operations)
• Operate Jetbridge and Ground Service Equipment (GSE)
• Perform accurate aircraft search
• Close counter and ramp areas following flight closing and complete flight stats
• Cleaning and upkeep of all work areas
• Successfully complete any recurrent or required additional training
• Perform other duties assigned

*This list is not all inclusive and a Customer Service Agent may be required to perform duties not identified in the above list*

Customer Service Qualifications

• Eligibility to work in the United States without sponsorship
• Minimum age 18, High school diploma or G.E.D. Additional education is a plus
• Ability to read, write, speak, and understand the English language. Second language is a plus
• Excellent communication skills that include speaking to large groups and individual customers
• Familiarity with computers
• Ability to work any available schedule to include nights, weekends, holidays, and overtime
• Ability to work indoors and outdoors with strength and stamina to endure standing for entire and during inclement weather
• Ability to lift 50 lbs up to 70 lbs occasional over your head with stamina to bend, stoop and crawl in confined spaces
• Successful completion of post‑offer pre‑employment DOT drug screening
• Successful completion of FBI criminal history check that reveals no disqualifying felony convictions in 10 years
• Ability to provide 10 years of employment, education, unemployment history per FAR 108.33
• Must possess a valid driver's license with 3 yr good driving record and provide a copy

Ramp Agent Responsibilities

• Marshaling aircraft into parking positions
• Unloading baggage and delivering it to baggage claim area
• Loading luggage onto departing flights & assisting special needs passengers
• Loading and unloading carry‑on bags, cleaning aircraft cabins, servicing aircraft lavatories
• Connecting and disconnecting external power generators to the aircraft
• Boarding catering supplies, performing security functions, preparing aircraft weight and balance paperwork
• Coordinating with pilots, airline dispatch office, and the customer service department
• Conduct other work duties as assigned

Ramp Agent Qualifications

• Must be able to work any shift in a 24‑hour period, including days, nights, weekends and holidays
• Must be extremely flexible; willing and able to prioritize Quickflight (Silver) work schedule
• Must be able to work in a fast paced, deadline driven environment
• Must have professional appearance (visible tattoo’s must be covered)
• Excellent attendance and punctuality required
• Valid Driver’s License (3 year driving record required with no more than 3 moving violations in 3 years. No alcohol or drug related violations)
• Must be legally authorized to work in the U.S. for any employer without sponsorship
• Must be able to pass a Drug and Alcohol Screen, FBI Fingerprint & Criminal History check

Other Requirements

• Sight: Must be able to see well enough to read reports
• Hearing: Must be able to hear well enough to communicate with customers, vendors and team members.
• Standing, walking, climbing, stooping, kneeling and lifting are required
• Must be willing to work in outdoor environment (heat and humidity, rain etc.)
• Lifting/Pulling/Pushing: Must be able to lift up to 50 lbs. repeatedly and 75 lbs. with assistance.
• Must be able to type and use technical sources
• Safety awareness and training will be provided

Additional Information

All your information will be kept confidential according to EEO guidelines.

Interested parties may reply directly to this ad.