Customer Service & Quotes Specialist

Baker Company; Sanford (ME); On-site; USD 33,000 - 37,000; Full time

Job summary

The Baker Company in Sanford, ME is hiring a Customer Service Representative to support customers, reps, and sales partners. You will process quotes and purchase orders, handle inquiries, and coordinate with engineering and sales to resolve issues.

We value accuracy, timely responses, and the ability to work with lean processes to reduce waste. A strong customer service mindset and proficiency in Microsoft applications are essential for success in this role.

Qualifications

• Experience processing customer quotes in a manufacturing company is highly preferred.
• Associates or bachelor’s degree in business is preferred.
• Experience with international orders/shipments is a plus.
• Strong organizational skills and the ability to multi-task.

Responsibilities

• Fields incoming phone calls and online inquiries from customers and partners in a courteous and helpful manner.
• Processes quotes and purchase orders.
• Logs call data into CRM or ERP systems.
• Provides product and pricing information to customers and field techs.
• Ensures timely resolution of customer questions and warranty issues.

Skills

Customer service

MS Office

Attention to detail

Multi-tasking

Communication skills

Problem solving

Education

Associates/Bachelor’s degree in business

Tools

CRM

ERP

MS Excel

Job description

The Baker Company in Sanford, ME is hiring a Customer Service Representative to support customers, reps, and sales partners. You will process quotes and purchase orders, handle inquiries, and coordinate with engineering and sales to resolve issues.

We value accuracy, timely responses, and the ability to work with lean processes to reduce waste. A strong customer service mindset and proficiency in Microsoft applications are essential for success in this role.