Customer Service & Quotes Specialist

Baker Group; Sanford (ME); On-site; USD 33,000 - 37,000; Full time

Job summary

The Baker Company in Sanford, Maine is seeking a Customer Service Representative to support customers, sales partners, and the company network. You will process quotes and orders, handle inquiries, and ensure timely, accurate responses while collaborating with sales and engineering teams.

Ideal candidates will have experience processing quotes, strong organizational skills, and proficiency in Microsoft applications.

Qualifications

• Experience processing customer quotes in a manufacturing company is highly preferred.
• Strong organizational skills and high energy level are required.
• Proficient in Microsoft applications; ability to multi-task and meet deadlines.

Responsibilities

• Handle incoming calls and inquiries from customers, partners, and end users.
• Process quotes and purchase orders and log data into CRM/ERP.
• Coordinate with engineering and sales networks to provide accurate information and resolve issues.
• Ensure customer satisfaction and timely resolution of inquiries and warranty-related matters.

Skills

Customer quotes processing

Multi-tasking

Analytical skills

Microsoft applications

Education

Business degree

Tools

CRM/ERP

Job description

The Baker Company in Sanford, Maine is seeking a Customer Service Representative to support customers, sales partners, and the company network. You will process quotes and orders, handle inquiries, and ensure timely, accurate responses while collaborating with sales and engineering teams.

Ideal candidates will have experience processing quotes, strong organizational skills, and proficiency in Microsoft applications.