Customer Service & Quotes Specialist

RBC Bearings Incorporated; California; Hybrid; USD 26,174 - 31,684; Full time

Job summary

Industrial Tectonics Bearings is seeking a Customer Service Representative (CSR) to maintain high levels of customer service by engaging with a predetermined list of customers.

The role requires excellent communication with customers, Field Sales Representatives and Product Management to fulfill quotations, order entry, and order statuses.

Qualifications

• Experience handling quotes, order entry, and order statuses.
• Proven ability to build relationships with major customers.
• Strong communication skills and customer-focused mindset.

Responsibilities

• Build positive relationships with all major customers.
• Proficiency in Excel is essential for this role.
• Maintain knowledge of company products and lead times.
• Prepare quotes, status updates and responses for customers.
• Enter purchase orders and perform contract reviews with accuracy.
• Ensure accurate and timely service and respond quickly to customer requests.
• Organize and upload all necessary documentation with digital storage software.
• Interface with all departments.

Skills

Customer service

Communication

Sales support

Tools

Excel

Job description

Industrial Tectonics
Rancho Dominguez, CA 90221, USA

Description

To maintain the highest level of customer service through personal contact with a predetermined list of customers. A CSR must have excellent communication skills to interact with their customers, our Field Sales Representatives and Product Management. They must have the ability to fulfill a customer’s needs with respect to quotations, order entry, and order statuses.

Job Description

• Build positive relationship with all major customers
• Proficiency in Excel is essential for this role.
• Maintain knowledge of company products and lead times
• Prepare quotes, status updates and response for customers
• Perform contract reviews and enter Purchase orders with accuracy
• Ensure accurate and timely service and respond quickly and proactively to customer request
• Organize and Upload all necessary documentation with digital storage software
• Interface with all departments

How to Apply:

To apply, please submit your resume highlighting your relevant experience and interest in the role, you may also email your resume to [e-mail] or call our front office at [phone]. We look forward to hearing from you!

Pay Range: $19 to $23 per hour

**Please note that the salary range information is only applicable to California. This range is the company's good faith and reasonable estimate of the compensation for this role based on the position's responsibilities, qualifications, experience, and other relevant factors. Actual compensation may vary depending on the selected candidate's specific experience, education, skills, and other relevant factors.

Equal Opportunity Employer

Industrial Tectonics Bearings is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

This role is subject to compliance with the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), which requires the incumbent to be either a US citizen, lawful permanent resident [“green card” holders] or have refugee or asylee status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.