Customer Success & Quotes Specialist

Talentify; California (MO); On-site; USD 26,000 - 32,000; Full time

Job summary

Industrial Tectonics Bearings in the United States is seeking a Customer Service Representative to maintain the highest level of customer service through personal contact with a predetermined list of customers. A CSR must have excellent communication skills to interact with our Field Sales Representatives and Product Management.

You will build relationships with major customers, prepare quotes and order entries, review contracts, and ensure timely responses and accurate documentation.

Qualifications

• Excellent communication skills for customer interactions.
• Ability to fulfill customers' needs with quotations, order entry and order status updates.

Responsibilities

• Build positive relationships with all major customers
• Proficiency in Excel is essential for this role.
• Maintain knowledge of company products and lead times
• Prepare quotes, status updates and response for customers
• Perform contract reviews and enter Purchase orders with accuracy
• Ensure accurate and timely service and respond quickly and proactively to customer request
• Organize and Upload all necessary documentation with digital storage software
• Interface with all departments

Tools

Excel

Job description

Industrial Tectonics Bearings in the United States is seeking a Customer Service Representative to maintain the highest level of customer service through personal contact with a predetermined list of customers. A CSR must have excellent communication skills to interact with our Field Sales Representatives and Product Management.

You will build relationships with major customers, prepare quotes and order entries, review contracts, and ensure timely responses and accurate documentation.