Customer Service Purchase Order Assistant

HR Annie Consulting; Lake Oswego (OR); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

PTO

Employee discount

Job summary

Key Home Furnishings in Lake Oswego, Oregon is hiring a Customer Service Purchase Order Assistant to join our warehouse-based office team. You will respond to emails and calls, manage cases from start to finish, and track parts, orders, and shipments.

We value organization, clear communication, and accountability. The role requires CRM and office software fluency, 2+ years of customer service, and the ability to work independently within a collaborative team.

Qualifications

• At least 2 years of customer service or front office experience required.
• Strong verbal and written communication skills, especially over the phone and via email.
• Excellent attention to detail and ability to manage multiple moving parts.
• Comfortable learning and using CRM systems, order management platforms, Microsoft Office, and Google Workspace.
• Typing 50+ words per minute preferred.
• Able to work independently while contributing to a team.

Responsibilities

• Respond to customer emails, calls, and service inquiries.
• Manage customer service cases from start to finish.
• Order replacement parts and track shipments.
• Monitor purchase orders and update estimated arrival dates.
• Communicate regularly with customers regarding order and service status.
• Coordinate service appointments and follow-up activities.
• Receive and inspect incoming parts for accuracy.
• Maintain organized records and customer follow-up schedules.
• Manage stock, container, and sales-order purchase orders.
• Work within multiple systems to maintain status updates and documentation.
• Prepare daily, weekly, and monthly reports as needed.

Skills

Customer Service Experience

Communication Skills

Organization

Problem Solving

Typing Skills

Teamwork

Physical Requirements

Tools

CRM systems

Order management platforms

Microsoft Office

Google Workspace

Odoo

Zoho CRM + Desk

Front

Podium

Job description

Love keeping things organized, solving problems, and helping customers get the support they need? Do you thrive in a fast-paced environment where communication, follow-through, and attention to detail are key?

Well, you're in the right place! KEY Home Furnishings is hiring a Customer Service Purchase Order Assistant to join our team in Lake Oswego, Oregon.

Key Details:

• Pay: $22-$25 per hour, depending on experience
• Benefits: 401(k) matching, health insurance, PTO, and employee discount
• Location: Warehouse Office, 7895 SW Hunziker, Tigard, OR
• Schedule: Full-time, Monday – Friday, 7am – 3pm

Who We Are:

Key Home Furnishings has proudly served Oregon since 2001. We're a locally owned furniture retailer known for exceptional customer service, quality products, and long-term employee tenure. Our mission is to deliver the best value in the furniture industry through outstanding service, knowledgeable staff, professional management, and effective use of technology.

Unlike many retailers, we're committed to supporting our customers long after the sale is complete. Our customer service team plays a critical role in ensuring every customer receives timely communication, accurate information, and prompt resolution when service or parts are needed.

To learn more, check out our website: keyhomefurnishings.com

Who You Are:

You're highly organized, detail-oriented, and genuinely enjoy helping people. You're able to balance multiple priorities, stay on top of follow-up, and communicate professionally with customers, manufacturers, and team members alike.

You understand the importance of keeping customers informed, meeting deadlines, and maintaining accurate records. You're comfortable working independently but also enjoy being part of a collaborative team that depends on one another.

Most importantly, you're reliable. You show up consistently, take pride in your work, and understand that communication and accountability are essential to success.

Additional qualifications include:

• Customer Service Experience: At least 2 years of customer service or front office experience required
• Communication Skills: Strong verbal and written communication skills, especially over the phone and via email
• Organization: Exceptional attention to detail and ability to manage multiple moving parts simultaneously
• Problem Solving: Resourceful, empathetic, and able to assess situations and identify solutions
• Technical Skills: Comfortable learning and using CRM systems, order management platforms, Microsoft Office, and Google Workspace (we use Odoo, Zoho CRM + Desk, Front, and Podium)
• Typing Skills: 50+ words per minute preferred
• Teamwork: Ability to work independently while contributing positively to a team environment
• Physical Requirements: Ability to lift 25 lbs. independently and move around the warehouse comfortably

What You'll Do:

You'll serve as a key member of our customer service department, helping customers receive the parts, service, and communication they need after their purchase.

A typical day will consist of:

• Responding to customer emails, calls, and service inquiries.
• Managing customer service cases from start to finish.
• Ordering replacement parts and tracking shipments.
• Monitoring purchase orders and updating estimated arrival dates.
• Communicating regularly with customers regarding the status of orders and service requests.
• Coordinating service appointments and follow-up activities.
• Receiving and inspecting incoming parts for accuracy.
• Maintaining organized records and customer follow-up schedules.
• Managing stock, container, and sales-order purchase orders.
• Working within multiple systems to maintain accurate status updates and documentation.
• Preparing daily, weekly, and monthly reports as needed.

Although this is an office position, it is located in our warehouse rather than our retail showroom. The environment is less customer-facing and ideal for someone who enjoys focused administrative and operational work while still delivering excellent customer service.

Key Home Furnishings is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.