Customer Service & Project Administration Supervisor

Adecco Portugal; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Adecco Portugal is seeking a bilingual, highly organized Customer Service & Project Administration Supervisor in Miami, on-site, to support customers through the lifecycle of construction projects. This hands-on role combines customer interaction with managing paperwork, invoicing, AR follow-up, scheduling and internal coordination, including directing two customer service staff.

The ideal candidate has experience in construction, remodeling, cabinetry, millwork, or related project-based

Qualifications

• Experience in construction, remodeling, cabinetry, millwork, building materials, interiors, or a similar project-based industry.
• Experience with invoicing, accounts receivable, payment follow-up, estimates, or customer financial documentation.
• Strong customer service and conflict-resolution skills.
• Experience providing direction, training, or supervision to other employees.
• Strong organizational skills and ability to manage multiple active projects at once.
• Self-starter who can identify what needs to be done and follow through without heavy oversight.
• Comfortable working across sales, operations, accounting, and project teams.
• CRM experience required; Salesforce experience preferred.

Responsibilities

• Serve as a primary point of contact for customers throughout active projects.
• Provide day-to-day guidance and support to two customer service employees.
• Communicate project schedules, delivery dates, changes, and next steps.
• Handle customer questions, concerns, and escalations professionally.
• Prepare estimates, invoices, payment paperwork, and project documentation.
• Follow up on outstanding accounts receivable and communicate with customers regarding payment.
• Coordinate payment plans and maintain accurate payment records.
• Maintain organized customer and project files.
• Support project closeout and administrative completion of finished jobs.
• Coordinate with sales, project management, accounting, and operations to keep projects moving.
• Maintain customer and project information within Salesforce.
• Help improve customer service processes, response times, and internal procedures.
• Take ownership of issues and follow through until resolution.
• Assist with training employees at a nearby location when needed.

Skills

Bilingual

Customer service

Project administration

Team supervision

Multitasking

Tools

Salesforce

Job description

Customer Service & Project Administration Supervisor

Miami, FL | On-site

Position Overview

Our client is seeking a bilingual, highly organized Customer Service & Project Administration Supervisor to support customers throughout the lifecycle of construction and installation projects.

This is a hands-on role for someone who enjoys working directly with customers while also managing project paperwork, invoicing, accounts receivable follow-up, scheduling, and internal coordination. The position will also provide day-to-day direction to two customer service team members.

The ideal candidate has experience in construction, remodeling, cabinetry, millwork, building materials, interiors, or another project-based environment and is comfortable taking ownership of customer issues from start to finish.

Key Responsibilities

• Serve as a primary point of contact for customers throughout active projects
• Provide day-to-day guidance and support to two customer service employees
• Communicate project schedules, delivery dates, changes, and next steps
• Handle customer questions, concerns, and escalations professionally
• Prepare estimates, invoices, payment paperwork, and project documentation
• Follow up on outstanding accounts receivable and communicate with customers regarding payment
• Coordinate payment plans and maintain accurate payment records
• Maintain organized customer and project files
• Support project closeout and administrative completion of finished jobs
• Coordinate with sales, project management, accounting, and operations to keep projects moving
• Maintain customer and project information within Salesforce
• Help improve customer service processes, response times, and internal procedures
• Take ownership of issues and follow through until resolution
• Assist with training employees at a nearby location when needed

Qualifications

• Experience in construction, remodeling, cabinetry, millwork, building materials, interiors, installation, or a similar project-based industry
• Experience with invoicing, accounts receivable, payment follow-up, estimates, or customer financial documentation
• Strong customer service and conflict-resolution skills
• Experience providing direction, training, or supervision to other employees
• Strong organizational skills and ability to manage multiple active projects at once
• Self-starter who can identify what needs to be done and follow through without heavy oversight
• Comfortable working across sales, operations, accounting, and project teams
• CRM experience required; Salesforce experience preferred

Cabinetry, millwork, or custom installation experience is strongly preferred but not required.