Customer Service & Programming Aide– Youth Services

City of Rochester, MN; Rochester (MN); On-site; USD 21,000 - 26,000; Part time

Job summary

City of Rochester, MN invites applications for the part-time role of Customer Service & Programming Aide – Youth Services. The position focuses on public service at the Youth Services desk, assisting with programs, AV support, and data reporting in a welcoming library environment.

Ideal candidates will have a high school diploma and customer service experience; knowledge of Word/Excel/Outlook is a plus. Flexible hours include evenings and weekends; starting pay is posted as $16.81 per hour.

Qualifications

• High school diploma or equivalent plus one year of customer service.
• Experience with computer software and data entry.
• Desirable: post-secondary education or library experience.

Responsibilities

• Provide customer service at the information desk and respond to inquiries.
• Assist patrons with catalog search, ebooks, databases, and AV equipment.
• Explain library policies and uphold core values in all interactions.
• Support programming, outreach events, and event information management.
• Capture monthly statistics and assist with bookkeeping tasks.
• Inventory, order office supplies, and data entry for projects.

Skills

Customer service

Data entry

Education

High school diploma or equivalent

Some post-secondary education

Library experience

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Position Description

The City of Rochester invites applications for the position of:

Customer Service & Programming Aide – Youth Services

The City of Rochester is committed to a community where all members feel a sense of belonging. We commit to recognizing the diversity of our community members, listening to ALL voices and providing equitable services to create an inclusive place to live, play and work.

We believe EQUITY should be at the center of all our work. We strive to represent our community in our teammates, as we know that diverse and inclusive teams are more innovative, and have an empowering impact on the work, progress and culture of our community.

It takes us all working together

Nature of Work

This is a public service position with responsibilities including public service work at the Youth Services information desk, assisting with programming, providing audio-visual support, data and statistical support, and other tasks as assigned. Work is performed under the overall supervision of the Division Head. Work involves learning complex programs and databases to find information needed by the public. Individuals in the position are required to learn and interpret policies and procedures of the library. Work includes a great deal of contact with the public.

Library Mission and Culture

Welcoming all to connect and learn, the Rochester Public Library is a busy downtown Library and bookmobile (with more than 60,000 cardholders, a collection of more than 460,000 items, over 1.7 million items checked out annually and the busiest bookmobile in the state of Minnesota). RPL serves the City of Rochester, Olmsted County, and visitors from all over the world.

Ideal applicants for this role will embrace our core values of creating a safe and welcoming environment for all, providing exceptional library service, and upholding intellectual freedom. We strive to reflect our community through our dedication to equity, diversity, and inclusion. We strongly urge people of color, people who identify as LGBTQIA+, and people with disabilities to apply. We are an Equal Opportunity Employer.

Work Schedule

This position requires the flexibility to regularly work evenings and weekends. This position will work up to 13.5 hours per week.

Pay

The starting pay rate for this position is $16.81.

Duties and Responsibilities

The work below is representative of the scope of work performed with this job classification. Individual job duties will vary based on the work assignment and location.

• Customer Service
• Serve the public at an information desk by responding to information inquiries in person, by phone, by email and by other methods.
• Assist customers in the use of the online catalog, ebook resources, online databases, Internet stations, Pharos reservation stations, printing, game stations, iPad stations and other technology.
• Explain and enforce library policies and procedures.
• Meet the City's RISE standards and the Library's Core Values in all interactions with the public and staff.
• Programming Assistance
• Assist with a variety of programming, which includes active participation at outreach events. Enter and modify program information in our events software as directed.
• Maintain assigned activity areas, collections, or displays.
• Assist with flyer and poster creation and distribution.
• Run audio-visual equipment and provide technical support for AV equipment.
• Check returned kits and other bundled items for missing and damaged items.
• Pull materials from the shelves for weeding, programs, displays, etc. as directed.
• Administration and Support Duties
• Work with bookkeeping tasks, such as, counting and reconciling daily money trays, preparing bank deposits, and assisting with other recordkeeping duties.
• Provide clerical and data entry support for specified projects for the Library Administrative Team and Library Administration.
• Capture and record monthly statistics for use with monthly reporting and data dashboards
• Inventory, track, and order office supplies

Perform Other Duties As Assigned Or Necessary.

Minimum Qualifications

Education and Experience

• High school diploma or the equivalent AND one year providing customer service
• Experience with computer software

Desirable Qualifications

Education and Experience

• Some post-secondary education obtained from a community college, business/vocational school or a degree from an accredited college or university.
• Previous work experience in a library
• Ability to speak and/or read a language other than English
• Understanding of Microsoft Word, Excel, and Outlook
• Knowledge in Microsoft Excel functions including graphs and pivot tables
• Experience with reconciling money trays