Youth Services Desk & Programs Aide

City of Rochester, MN; Rochester (MN); On-site; USD 21,000 - 26,000; Part time

Job summary

City of Rochester, MN invites applications for the part-time role of Customer Service & Programming Aide – Youth Services. The position focuses on public service at the Youth Services desk, assisting with programs, AV support, and data reporting in a welcoming library environment.

Ideal candidates will have a high school diploma and customer service experience; knowledge of Word/Excel/Outlook is a plus. Flexible hours include evenings and weekends; starting pay is posted as $16.81 per hour.

Qualifications

• High school diploma or equivalent plus one year of customer service.
• Experience with computer software and data entry.
• Desirable: post-secondary education or library experience.

Responsibilities

• Provide customer service at the information desk and respond to inquiries.
• Assist patrons with catalog search, ebooks, databases, and AV equipment.
• Explain library policies and uphold core values in all interactions.
• Support programming, outreach events, and event information management.
• Capture monthly statistics and assist with bookkeeping tasks.
• Inventory, order office supplies, and data entry for projects.

Skills

Customer service

Data entry

Education

High school diploma or equivalent

Some post-secondary education

Library experience

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

City of Rochester, MN invites applications for the part-time role of Customer Service & Programming Aide – Youth Services. The position focuses on public service at the Youth Services desk, assisting with programs, AV support, and data reporting in a welcoming library environment.

Ideal candidates will have a high school diploma and customer service experience; knowledge of Word/Excel/Outlook is a plus. Flexible hours include evenings and weekends; starting pay is posted as $16.81 per hour.