Customer Service Program Lead – CBM & Cost Modeling

i360technologies, Inc.; Washington; On-site; USD 140,000 - 170,000; Full time

Benefits offered by this job

Referral Bonus

401k Matching

Holidays - Eleven

Technology Reimbursement

Short-Term Disability

Long-Term Disability

Life Insurance

Paid Time Off

Job summary

i360technologies, Inc. seeks a CSP Team Lead to manage the day-to-day operations of the contractor team supporting ICE OFM's Customer Service Program in Washington.

You will serve as senior technical authority for the CBM and oversee monthly/quarterly/annual cycles, reporting, and cost-per-invoice analyses. Responsibilities include leading cross-functional teams, maintaining the Master IPP, updating cost models, conducting variance analysis, and preparing training on CBM tools and data

Qualifications

• At least 6+ years of related experience including 3+ years overseeing multi-project operations.
• Professional certification in project management (PMP, FAC-P/PM Level I, or equivalent).
• Experience in Federal Government Accounting/Financial Management and cost modeling.

Responsibilities

• Lead CSP contractor team across all PWS areas and ensure government review points before output.
• Maintain the Master Integrated Program Plan and Schedule.
• Own the CBM cycle: compute activity, costs, and analyze variances for corrections.

Skills

Project management

Leadership

Federal accounting

Cost modeling

Excel advanced

Data visualization

SOP writing

Stakeholder communication

Education

PMP

Tools

JIRA

Power BI

SQL

Excel

Job description

i360technologies, Inc. seeks a CSP Team Lead to manage the day-to-day operations of the contractor team supporting ICE OFM's Customer Service Program in Washington.

You will serve as senior technical authority for the CBM and oversee monthly/quarterly/annual cycles, reporting, and cost-per-invoice analyses. Responsibilities include leading cross-functional teams, maintaining the Master IPP, updating cost models, conducting variance analysis, and preparing training on CBM tools and data