Federal Customer Service Program Lead: Billing & Ops

Dynamis, Inc.; Washington (District of Columbia); On-site; USD 110,000 - 120,000; Full time

Job summary

Dynamis, Inc. is seeking a Customer Service Program Team Lead to manage on-site day-to-day operations for the ICE OFM CS-OPS contract. You will run the monthly CBM cycle, assign and review work, and serve as the on-site point of contact for the Government PM and monitors.

The role requires 8–10 years of experience, federal financial management knowledge, and PMP or equivalent certification. Strong communication and MS Office skills are essential for success in this leadership position.

Qualifications

• 8–10 years of professional experience with at least 3 years overseeing multi-project operations.
• Bachelor's degree in accounting, finance, business administration, information management, IT, or computer sciences.
• PMP, FAC-P/PM Level I, or equivalent project management certification.
• Experience leading federal projects and communicating with senior government leadership.

Responsibilities

• Lead the monthly CBM billing cycle in CMM/FileOnQ for DHS Cube components and ICE.
• Oversee BOY FASS reassessment and FYE support, including surge and continuity planning.
• Assign, track, and review all team work prior to government deliverables.
• Develop and maintain project plans feeding the Master Integrated Program Plan.
• Prepare weekly reports and inputs to Monthly Progress Summary and Bi-Annual Review.
• Coordinate ad-hoc taskings with documented assumptions and data sources.
• Sponsor process improvements and change management activities with the analyst.
• Act as on-site lead and backup for monthly CBM cycle; respond to government requests quickly.

Skills

Leadership

Communication

Project management

Education

Bachelor's degree in accounting, finance, business administration, information management, IT, or computer sciences

Tools

Microsoft Outlook

Microsoft Project

PowerPoint

Word

Excel

Job description

Dynamis, Inc. is seeking a Customer Service Program Team Lead to manage on-site day-to-day operations for the ICE OFM CS-OPS contract. You will run the monthly CBM cycle, assign and review work, and serve as the on-site point of contact for the Government PM and monitors.

The role requires 8–10 years of experience, federal financial management knowledge, and PMP or equivalent certification. Strong communication and MS Office skills are essential for success in this leadership position.