CSP Team Lead: Federal Finance & Customer Ops

Network Runners, Inc.; Washington (District of Columbia); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

HSA/FSA

LTD/STD

PTO

Federal Holidays

Job summary

Network Runners, Inc. seeks a Customer Service Program (CSP) Team Lead to supervise day-to-day CS-OPS activities across multiple projects and contractor personnel in support of ICE.

You will coordinate with PMs and stakeholders to prioritize work, ensure timely execution, and deliver accurate cost and performance data. The role requires federal project leadership, strong communication with senior management, and the ability to obtain security clearances.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, Information Management, IT, CS, or related field.
• Minimum three years of oversight and multi-project operations experience.
• PMP or FAC P/PM Level I or equivalent certification.
• Experience communicating with senior and executive management.
• Experience leading Federal-sector projects of similar size and scope.
• Minimum three years in Federal Government Accounting or Federal Financial Management.
• Proficiency with Microsoft Outlook, Project, PowerPoint, Word, and Excel.
• Fluent English and U.S. citizenship.
• Ability to satisfy ICE security and access requirements.

Responsibilities

• Provide oversight and management of CS-OPS activities involving multiple projects, tasks, deliverables, and contractor personnel.
• Coordinate with the Contractor Program Manager, GPM, Government Technical Monitor(s), COR, and other stakeholders to prioritize work and ensure timely execution of requirements.
• Lead Federal financial management and customer service support activities associated with CBM, CMM, FASS, and related reporting and analysis.
• Support monthly collection, validation, analysis, and reporting of customer activity and cost data, including research of anomalies, variances, failed metrics, and data-quality issues.
• Support preparation of CMM reports, variance analyses, Contracts and General Expenses analyses, response-time tracking reports, and Monthly Customer Activity Reports.
• Support Cost Per Vendor Invoice calculations and reporting, annual SLA renegotiation, Intra-Agency RWA documentation, and Year-end coordination.
• Lead or support ad-hoc taskings, process improvement initiatives, and special projects, including project plans, schedules, communications plans, risk management plans, and earned-value reporting as required.
• Support configuration and change management activities, requirements gathering, system change requests, release schedules, and coordination with ICE OCIO.
• Support training needs analysis and development and delivery of Government-approved training plans and materials.
• Prepare professional reports, schedules, presentations, analyses, and management products using Outlook, Project, PowerPoint, Word, and Excel.
• Provide accurate and timely oral and written communications to senior management and maintain high responsiveness to Government requests.
• Ensure assigned work products and financial/customer service deliverables are accurate, timely, compliant, and aligned with approved plans, schedules, and Government direction.

Skills

Leadership

Communication

Federal project experience

Project management

Education

Bachelor’s degree in Accounting, Finance, Business Administration, Information Management, IT, CS, or related field

PMP or FAC P/PM Level I or equivalent

3+ years overseeing multi-project operations

Tools

Microsoft Outlook

Microsoft Project

PowerPoint

Word

Excel

Job description

Network Runners, Inc. seeks a Customer Service Program (CSP) Team Lead to supervise day-to-day CS-OPS activities across multiple projects and contractor personnel in support of ICE.

You will coordinate with PMs and stakeholders to prioritize work, ensure timely execution, and deliver accurate cost and performance data. The role requires federal project leadership, strong communication with senior management, and the ability to obtain security clearances.