Customer Service Program Lead - Billing & Cost Modeling

i360technologies, Inc. (i360); Washington (District of Columbia); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Referral bonus

401k matching

Technology reimbursement

Paid Time Off

Life Insurance

Disability insurance

Job summary

i360technologies, Inc. (i360) is seeking a CSP Team Lead to oversee the day-to-day operations of the contractor team supporting ICE OFM's Customer Service Program.

You will be the senior technical authority for the CBM, drive monthly, quarterly, and annual cycles, and own the cost model architecture and billing methodology. You will lead the team across all PWS task areas, maintain the program schedule, and support annual renegotiations and reporting to DHS Customer Components.

Qualifications

• 6+ years of related experience, including oversight of multi-project operations.
• Professional certification in project management (PMP, FAC-P/PM Level I, or equivalent).
• At least 3 years of federal government accounting or federal financial management experience.
• Experience leading federal projects of similar scope and complexity.
• Experience in cost modeling, shared services, and ABC modeling.
• Experience analyzing FASS costs with data extraction, transformation, and reporting.

Responsibilities

• Lead and schedule CSP contractor team across all task areas, ensuring government review points are met.
• Maintain the Master Integrated Program Plan and Schedule.
• Own the CBM and Cost Management Module updates and configuration reviews.
• Manage monthly CBM cycle: costs, variances, root-cause analysis, corrections.
• Lead annual BOY FASS reassessment and workload driver analysis.
• Oversee CPVI calculations and reporting to DHS components and agencies.
• Support SLA renegotiation and IRWA/IAA form processes and CR iterations.
• Deliver trend analyses, predictive modeling, and cost allocation audit trails.
• Develop and maintain CBM tools, data submission training, and change management.

Skills

Project management

Federal contracting

Cost modeling

Data analysis

Advanced Excel

Communication

Education

PMP or equivalent certification

Tools

JIRA

Power BI

SQL

Excel

Data visualization

Job description

i360technologies, Inc. (i360) is seeking a CSP Team Lead to oversee the day-to-day operations of the contractor team supporting ICE OFM's Customer Service Program.

You will be the senior technical authority for the CBM, drive monthly, quarterly, and annual cycles, and own the cost model architecture and billing methodology. You will lead the team across all PWS task areas, maintain the program schedule, and support annual renegotiations and reporting to DHS Customer Components.