Customer Service Professoinal

Creative Financial Staffing, LLC; Michigan City (IN); On-site; USD 48,000 - 54,000; Full time

Job summary

Creative Financial Staffing, LLC is seeking a Customer Service Professional in Michigan City, IN, on a 100% onsite basis. The role focuses on helping customers, solving problems, and delivering timely support in a fast-paced environment with no two days alike.

You will manage calls and emails, assist with order questions, and maintain CRM cases with accurate data entry. Strong communication, attention to detail, and teamwork are essential for success.

Qualifications

• 2+ years of customer service experience.
• Strong data entry and computer skills.
• Calm, professional, solution-oriented when handling frustrated customers.
• Excellent verbal and written communication.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Manage incoming customer calls and emails, providing professional and timely support while routing inquiries to the appropriate departments when needed.
• Research and resolve customer questions related to orders, shipments, aftermarket parts, and account access, ensuring ongoing communication and follow-up.
• Create, update, and maintain customer cases within the CRM system, including accurate data entry and documentation of customer interactions.
• Assist customers and channel partners with user account setup, login support, and general system access requests.
• Collaborate with internal teams to expedite urgent requests, track orders, and deliver exceptional customer service.

Skills

Customer service

Data entry

Communication

Multitasking

Attention to detail

Organization

Tools

Salesforce

Outlook

Excel

CRM systems

RingCentral

Job description

Customer Service Professional

Michigan City, IN 100% Onsite
Salary: $$47,840.00 to $$54,080.00

Our client is seeking a Customer Service Professional to join their collaborative customer support team. This role is ideal for someone who enjoys helping customers, solving problems, and working in a fast-paced environment where no two days are the same.

Schedule

• Monday-Friday, 8-hour shifts
• Rotating schedule between 7:00 AM and 5:00 PM to support customer coverage
• Schedule provided several weeks in advance
• Occasional overtime available as business needs arise- NOT mandated

Responsibilities

• Manage incoming customer calls and emails, providing professional and timely support while routing inquiries to the appropriate departments when needed
• Research and resolve customer questions related to orders, shipments, aftermarket parts, and account access, ensuring ongoing communication and follow-up
• Create, update, and maintain customer cases within the CRM system, including accurate data entry and documentation of customer interactions
• Assist customers and channel partners with user account setup, login support, and general system access requests
• Collaborate with internal teams to expedite urgent requests, track orders, and deliver exceptional customer service

Qualifications

• Previous customer service experience required (2+ years at least)
• Strong data entry and computer skills
• Ability to remain calm, professional, and solution-oriented when assisting frustrated customers
• Excellent verbal and written communication skills
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment

Software & Systems

• CRM experience preferred (Salesforce is a plus)
• Microsoft Outlook and Excel experience helpful
• Experience working with shared drives and multiple systems
• Call center or phone system experience is a plus (RingCentral/RingCX)

Preferred

• Bilingual Spanish is a plus, but not required

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