Customer Service & Procurement Specialist

Vallen; Belmont (NC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Job summary

Join our team at Vallen as a Customer Service Representative (CSR) working at a customer location to provide exceptional service by purchasing products, goods, and materials that meet quality and reliability standards.

Responsibilities include procuring, expediting orders, coordinating with vendors, and maintaining supplier relationships while ensuring timely delivery and adherence to SOPs. Strong communication and attention to detail are essential.

Qualifications

• High school diploma or equivalent. 1+ years of experience in the field of Procurement preferred.
• Excellent customer service.
• Computer skills and aptitude to learn ERP and Inventory Management applications.
• Self-starter with the ability to work independently.
• Strong attention to detail and accuracy.
• Proficiency with MS-Office products.
• Strong verbal and written communication skills.
• Willing to learn

Responsibilities

• Perform procurement activities to ensure the customer's current and anticipated demand for products and materials (stock and/or non-stock, or spot buy) are met and in alignment with Vallen's purchasing strategies.
• Assess existing orders to determine action for expediting or de-expediting for optimal delivery.
• Place purchase requisitions and vendor purchase orders.
• Research, assess, and make recommendations for vendors and/or specific items of request to ensure they comply with specifications and meet the customer's quality, pricing, and delivery standards.
• Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and/or replacement items.
• Follow-up on the status of purchase orders with vendors to ensure timely delivery; and communicate status of orders with customers.
• Communicate with vendors to resolve problems with timeliness and product quality.
• Maintain and cultivate relationships with one or more suppliers, vendors, and assigned customers.
• Research and resolve account payables nonconformance with suppliers.
• Identify opportunities for and document customer cost savings.
• Follow all Vallen and customer Standard Operating Procedures.
• Adhere to operating practices; ensure worksite is professional, clean and neat always.
• Perform other duties as assigned.

Skills

Customer service

Vendor relations

Procurement

Attention to detail

MS Office

Education

High school diploma or equivalent

Tools

ERP systems

Inventory management applications

Job description

Join our team at Vallen as a Customer Service Representative (CSR) working at a customer location to provide exceptional service by purchasing products, goods, and materials that meet quality and reliability standards.

Responsibilities include procuring, expediting orders, coordinating with vendors, and maintaining supplier relationships while ensuring timely delivery and adherence to SOPs. Strong communication and attention to detail are essential.