Customer Service Pro: Training, Growth & Benefits

Uline Inc.; Braselton (GA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance coverage

401(k) with 6% employer match starts日1

Paid holidays and generous paid time 0

Tuition Assistance Program

Job summary

Uline, a family-owned leader in shipping materials, is hiring an on-site Customer Service Representative in Braselton, GA. You will handle orders, provide product recommendations, and answer pricing and shipping questions using our trusted tools.

The role emphasizes building relationships over phone, email and chat, with comprehensive training and opportunities for advancement within a growing company.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, with training provided.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert, ready to answer product, pricing and shipping questions quickly.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Problem-solving

Listening

Communication

Customer service experience

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline, a family-owned leader in shipping materials, is hiring an on-site Customer Service Representative in Braselton, GA. You will handle orders, provide product recommendations, and answer pricing and shipping questions using our trusted tools.

The role emphasizes building relationships over phone, email and chat, with comprehensive training and opportunities for advancement within a growing company.