Customer Service Pro - Rentals & Equipment Support

U-Haul International, Inc.; Taunton (MA); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Health insurance

401(k) Savings Plan

ESOP

Life insurance

Discounts on Apple products/Dell/comms

Paid holidays/vacation/sick days

Mentorship/education programs

Job summary

U-Haul International, Inc. in Taunton, MA is seeking a Customer Service Representative to be the friendly face of our service team, assisting customers with U-Haul products, managing rentals via the U-Scan system, and helping move and hook up trucks and trailers.

You will learn through on-the-job education and participate in ongoing training. The role includes responsibilities such as preparing invoices, inspecting equipment, and educating customers about available services, with opportunities

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Job description

U-Haul International, Inc. in Taunton, MA is seeking a Customer Service Representative to be the friendly face of our service team, assisting customers with U-Haul products, managing rentals via the U-Scan system, and helping move and hook up trucks and trailers.

You will learn through on-the-job education and participate in ongoing training. The role includes responsibilities such as preparing invoices, inspecting equipment, and educating customers about available services, with opportunities