Customer Service Pro — Rentals & Equipment

U-Haul; Kentucky; On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Health insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Job summary

U-Haul is seeking a Customer Service Representative who will be the face of our exceptional service, helping customers with U-Haul products and services at our location. You will use U-Scan technology to manage rentals, move and hook up trucks and trailers, and inspect equipment for safety and reliability.

The role offers on-the-job education, with opportunities to earn bonuses and advance within the company.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Communication

Team player

Education

High school diploma

Job description

U-Haul is seeking a Customer Service Representative who will be the face of our exceptional service, helping customers with U-Haul products and services at our location. You will use U-Scan technology to manage rentals, move and hook up trucks and trailers, and inspect equipment for safety and reliability.

The role offers on-the-job education, with opportunities to earn bonuses and advance within the company.