Customer Experience Specialist (Showroom & Installations)

Morsco; Fort Worth, Northern (TX, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

FSA/HSA

Life Insurance

Short Term Disability

401(k) Plan

PTO & Holidays

Parental Leave

Vision Insurance

Long-term Disability

Voluntary Life & AD&D

Job summary

Reece USA in Fort Worth, TX is seeking a Customer Service Representative to support showroom and network consultants in the sales cycle, resolving issues by phone or email. You will manage backorders, coordinate with vendors for ETAs, and schedule deliveries and installations to ensure customer satisfaction.

The role emphasizes strong communication, problem solving, and time management, with a customer-first mindset and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• Associates degree or higher required.
• 1+ year in hospitality, retail or wholesale service.
• Proficient in Microsoft Suite.

Responsibilities

• Assist showroom and network consultants in the sales cycle and problem solve.
• Manage backorders, ETAs with vendors, and input tickets in Service Now.
• Schedule deliveries and installations; track orders.
• Provide post-sale service and communicate updates to customers.

Skills

Communication

Interpersonal skills

Time management

Problem solving

Education

Associates degree or higher

Tools

Microsoft Office

Job description

Reece USA in Fort Worth, TX is seeking a Customer Service Representative to support showroom and network consultants in the sales cycle, resolving issues by phone or email. You will manage backorders, coordinate with vendors for ETAs, and schedule deliveries and installations to ensure customer satisfaction.

The role emphasizes strong communication, problem solving, and time management, with a customer-first mindset and the ability to handle multiple tasks in a fast-paced environment.