Customer Service Pro — Path to Account Management

Crain Insurance Group; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Job summary

Crain Insurance Group is seeking a motivated Customer Service Representative to join our growing team in Houston. We train you to fit into our office and handle current client requests while assisting prospects who call in. No prior experience is required, and there is potential to move into an Account Management role as you gain experience.

The role offers paid time off, hands-on training, and a Monday through Friday schedule with opportunities for career growth within the organization.

Qualifications

• upbeat, positive and enthusiastic attitude.
• Ability to multi-task, follow-thru and follow-up.
• Great Customer Service Skills.
• Driven and goal-oriented individual.
• Ability to tactfully handle stressful situations.

Responsibilities

• Process customer policy change requests.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Schedule appointments for sales staff to meet prospective customers.
• Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.

Skills

Positive attitude

Multi-tasking

Customer service

Goal oriented

Job description

Crain Insurance Group is seeking a motivated Customer Service Representative to join our growing team in Houston. We train you to fit into our office and handle current client requests while assisting prospects who call in. No prior experience is required, and there is potential to move into an Account Management role as you gain experience.

The role offers paid time off, hands-on training, and a Monday through Friday schedule with opportunities for career growth within the organization.