Customer Service Pro - Onsite CSR with DailyPay & Growth

Taylor Corporation; Dayton (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

DailyPay

Onsite in Dayton

Job summary

Taylor Corporation is seeking a Customer Service Representative to join the onsite team in Dayton, OH to establish and maintain relationships with customers by ensuring all requirements are met. The CSR will convey product expertise and coordinate with other teams per company policies.

The position requires handling customer needs across multiple systems, managing escalations, and delivering exceptional service. Hours are Monday–Friday, 8:00am–5:00pm ET onsite with Day 1 benefits.

Qualifications

• Understand and use the company pricing system and policies.
• Help the customer articulate their needs.
• Present and discuss products/services to convey quality and understanding of customer needs.
• Resolve customer needs across multiple systems and functions courteously and efficiently.
• Autonomously manage multiple-solution customers and related demands.
• Work independently and as part of a team to deliver an exceptional customer experience.
• Have a High School Diploma.

Responsibilities

• Manage all communications—written, verbal, and in person—in a professional, proactive, and efficient manner.
• Own escalations and concerns on the customer’s behalf through root-cause analysis and permanent resolution.
• Establish, manage, and exceed customer expectations throughout engagements.
• Engage resources to assist or resolve service issues as necessary.
• Review internal/external communications, quotes, designs, proofs, reports for accuracy and improvement opportunities.
• Manage workflow to meet customer deadlines in a team environment.
• Continue to sharpen skills and drive personal growth for career progression.
• Coordinate projects and complex customer deliverables.

Skills

Pricing system knowledge

Needs articulation

Product/service presentation

Multi-system coordination

Independent work

Team collaboration

Education

High School Diploma

2 years of college preferred

Tools

Excel

Outlook

Salesforce

Job description

Taylor Corporation is seeking a Customer Service Representative to join the onsite team in Dayton, OH to establish and maintain relationships with customers by ensuring all requirements are met. The CSR will convey product expertise and coordinate with other teams per company policies.

The position requires handling customer needs across multiple systems, managing escalations, and delivering exceptional service. Hours are Monday–Friday, 8:00am–5:00pm ET onsite with Day 1 benefits.