Customer Service Pro — Label Printing & Orders

Label Aid; Huron (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) & Profit Sharing

401(k) matching

Dental insurance

Health insurance

Life Insurance

Paid time off

Holiday Pay

Vision insurance

Job summary

Label Aid, a leading label manufacturer in the United States, is seeking a Customer Service Representative to handle inquiries, process orders, and coordinate with production, sales, and graphics teams. The role emphasizes accuracy, communication, and timely follow-up to ensure customer satisfaction.

Responsibilities include receiving estimates, confirming order details, and preparing documents and samples.

Qualifications

• 2-3yrs customer service required
• Basic math and proofreading skills
• Ability to problem solve and communicate clearly with production, sales, and graphics team
• Work well independently
• Knowledge and experience in label printing preferred, but not required

Responsibilities

• Receive estimate requests via phone, email, and fax. Engage with customers to ensure required information and packaging needs are understood.
• Follow up on estimates.
• Receive purchase orders and review order details including art, tooling, pricing, lead time, and customer credit.
• Issue purchase orders for ancillary items such as tooling and art/design.
• Respond to customer inquiries and requests for order changes.
• Update customers on order issues and progress.
• Coordinate with house account orders to ensure satisfaction.
• Prepare and mail sample packets and follow up.
• Prepare month-end reports for shipped orders and samples, present findings in meetings.
• Address questions/complaints and seek satisfactory resolutions.
• Educate customers on new products and capabilities

Skills

Customer service

Attention to detail

Communication

Problem solving

Independent work

Tools

Microsoft Excel

Job description

Label Aid, a leading label manufacturer in the United States, is seeking a Customer Service Representative to handle inquiries, process orders, and coordinate with production, sales, and graphics teams. The role emphasizes accuracy, communication, and timely follow-up to ensure customer satisfaction.

Responsibilities include receiving estimates, confirming order details, and preparing documents and samples.