Customer Service Representative

Label Aid; Huron (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) & Profit Sharing

401(k) matching

Dental insurance

Health insurance

Life Insurance

Paid time off

Holiday Pay

Vision insurance

Job summary

Label Aid, a leading label manufacturer in the United States, is seeking a Customer Service Representative to handle inquiries, process orders, and coordinate with production, sales, and graphics teams. The role emphasizes accuracy, communication, and timely follow-up to ensure customer satisfaction.

Responsibilities include receiving estimates, confirming order details, and preparing documents and samples.

Qualifications

• 2-3yrs customer service required
• Basic math and proofreading skills
• Ability to problem solve and communicate clearly with production, sales, and graphics team
• Work well independently
• Knowledge and experience in label printing preferred, but not required

Responsibilities

• Receive estimate requests via phone, email, and fax. Engage with customers to ensure required information and packaging needs are understood.
• Follow up on estimates.
• Receive purchase orders and review order details including art, tooling, pricing, lead time, and customer credit.
• Issue purchase orders for ancillary items such as tooling and art/design.
• Respond to customer inquiries and requests for order changes.
• Update customers on order issues and progress.
• Coordinate with house account orders to ensure satisfaction.
• Prepare and mail sample packets and follow up.
• Prepare month-end reports for shipped orders and samples, present findings in meetings.
• Address questions/complaints and seek satisfactory resolutions.
• Educate customers on new products and capabilities

Skills

Customer service

Attention to detail

Communication

Problem solving

Independent work

Tools

Microsoft Excel

Job description

Label Aid is an innovative flexographic and digital printing company. We produce labels, tags, and tape for a variety of different markets from food, beverage, and industrial, to automotive, horticulture and more.

Mission Statement

Our purpose is to produce high-quality label solutions for startups to established brands. We strive to create a positive atmosphere that promotes teamwork and creativity. Each year we focus on innovation, superior customer service, and continuous improvement within our company.

Label Aid is a leading manufacturer of custom labels since 1984 with a strong commitment to quality and innovation. We are currently seeking a Customer Service Representative Monday - Friday 8:00a.m. - 4:30p.m.

CSR Job Description - focus on providing an excellent customer experience and processing orders.

Responsibilities & Duties

• Receive estimate requests via phone, email, and fax. Engage with customers to ensure all required information is provided and expectations along with packaging needs are clearly understood.
• Follow up on estimates.
• Receive purchase orders from customers and review all aspects of the order before sending order confirmation. Verify the order includes customer supplied art and/or in-house art request, tooling, pricing, lead time, good customer credit standing.
• Issue purchase orders for all ancillary items related to the client’s order. These may include tooling, in house art/design, and plates.
• Respond to customer email/phone inquiries throughout the day as well as respond to customer requests for order changes.
• Update customer on any issues related to their order.
• Follow up with house account order shipments to ensure customer satisfaction.
• Prepare and mail sample packets to existing customers and new prospects.
• Follow-up on sample packets.
• Prepare month end follow up reports for orders shipped and sample packets. Present this information at meetings.
• Address customer questions/complaints and request samples from customer.
• Work with customer to arrive at a satisfactory resolution to any order concerns.
• Educate customers on new products and capabilities

Qualifications

• 2-3yrs customer service required
• Knowledge and experience in label printing preferred, but not required.
• Basic math and proof-reading skills
• Attention to detail
• Ability to problem solve and communicate clearly with production, sales, and graphics team
• Work well independently

Benefits

• 401(k) & Profit Sharing
• 401(k) matching
• Dental insurance
• Health insurance
• Life Insurance
• Paid time off
• Holiday Pay
• Vision insurance

Experience:

• Customer Service: 3 years (Required)
• Order entry: 3 years (Required)
• Microsoft Excel: 3 years (Required)