Customer Service Pro — Insurance & Growth Path

Davis McCord; Germantown (TN); Hybride; USD 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

License Reimbursement

Simple IRA

Opportunity for advancement

Paid time off

Bonus based on performance

Free food & snacks

Training & development

Competitive salary

Flexible schedule

Résumé du poste

Davis McCord - State Farm Agent in Germantown is hiring a full-time Customer Service Representative. You will handle customer inquiries, assist with policy changes, and support claims processing while maintaining precise records.

The role emphasizes customer service and teamwork in a community-focused agency. Ideal candidates have strong communication skills, attention to detail, and a willingness to grow with the agency.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsabilités

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Connaissances

Communication skills

Detail-oriented

Multitasking ability

Description du poste

Customer Service Representative - State Farm Agent Team Member

Full Time in Germantown

Replies within 24 hours

• License Reimbursement
• Simple IRA
• Opportunity for advancement
• Paid time off
• Bonus based on performance
• Free food & snacks

ABOUT OUR AGENCY

I have been with State Farm since 2017 and opened my agency in 2021. I graduated from the University of Mississippi with a degree in Marketing and proudly served for nine years in the United States Air Force and Mississippi Air National Guard. My wife, Anna, and I live in Germantown with our rescue dog, Olive. Outside of work, I enjoy golfing and spending time with family and friends.

Building relationships in our community is one of my favorite parts of the job. I serve as a Board Member for Collierville YoungLife and am a member of the Germantown Area Chamber of Commerce. Our agency has also been recognized through State Farm's Ambassador Club and Honor Club, and we're passionate about helping customers protect what matters most.

Our agency offers a Simple IRA, a strong commitment to work-life balance, a dog-friendly office, and plenty of stocked snacks to keep the team fueled throughout the day. We've built a close-knit, family-oriented culture where people enjoy coming to work, supporting one another, and having fun while making a difference.

If you're looking for a positive environment where relationships matter and teamwork comes first, we'd love to meet you.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Davis McCord - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $45,000.00 - $60,000.00 per year

Customer Service Representative - State Farm Agent Team Member

Full Time in Germantown

Responsive recruiter Replies within 24 hours Benefits

• License Reimbursement
• Simple IRA
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Free food & snacks

ABOUT OUR AGENCY I have been with State Farm since 2017 and opened my agency in 2021. I graduated from the University of Mississippi with a degree in Marketing and proudly served for nine years in the United States Air Force and Mississippi Air National Guard. My wife, Anna, and I live in Germantown with our rescue dog, Olive. Outside of work, I enjoy golfing and spending time with family and friends.

Building relationships in our community is one of my favorite parts of the job. I serve as a Board Member for Collierville YoungLife and am a member of the Germantown Area Chamber of Commerce. Our agency has also been recognized through State Farm's Ambassador Club and Honor Club, and we're passionate about helping customers protect what matters most.

Our agency offers a Simple IRA, a strong commitment to work-life balance, a dog-friendly office, and plenty of stocked snacks to keep the team fueled throughout the day. We've built a close-knit, family-oriented culture where people enjoy coming to work, supporting one another, and having fun while making a difference.

If you're looking for a positive environment where relationships matter and teamwork comes first, we'd love to meet you.

ROLE DESCRIPTION As a Customer Service Representative - State Farm Agent Team Member with Davis McCord - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $45,000.00 - $60,000.00 per year Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employmentdecisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none