Customer Service Pro: Impactful Support & Growth

Goal Solutions; Sioux Falls (SD); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Performance bonus up to $450/month

401(k) with 4% match

Medical, dental, and vision coverage

Annual HSA contribution

Life insurance, disability coverage

Paid parental leave

Generous PTO

Tuition reimbursement

Vacation incentive after 3 years

Job summary

Goal Solutions is seeking a Customer Service Representative in Sioux Falls, SD, on-site. You will handle borrower communications by phone, email, and written correspondence, ensuring accuracy and compliance across platforms while documenting interactions and maintaining data security.

Ideal candidates bring customer service experience, strong communication skills, and the ability to work in a fast-paced environment.

Qualifications

• 1+ years of customer service experience in a call center, retail, or customer-facing role.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Strong written and verbal communication skills.
• High attention to detail and ability to follow documented procedures accurately.
• Ability to manage workflows, prioritize effectively, and meet service-level goals.

Responsibilities

• Answer inbound calls from borrowers regarding consumer loan servicing, payment history, account status, and repayment options.
• Make outbound calls to return voicemails, provide account updates, and support borrower follow-up needs.
• Respond to borrower emails and written correspondence in a timely and professional manner.
• Navigate multiple servicing platforms and internal systems to research accounts and resolve borrower inquiries.
• Record and track customer interactions and account activity in the system of record.
• Perform administrative servicing tasks including document tracking, payment recording, legal tracking, data entry, and ad-hoc projects.
• Follow standard operating procedures to meet or exceed documented service level goals.
• Maintain a high degree of awareness around information security and data privacy.
• Adhere to all compliance, regulatory, client-specific, and operational guidelines.

Skills

Customer service

MS Outlook

MS Word

MS Excel

Communication skills

Attention to detail

Job description

Goal Solutions is seeking a Customer Service Representative in Sioux Falls, SD, on-site. You will handle borrower communications by phone, email, and written correspondence, ensuring accuracy and compliance across platforms while documenting interactions and maintaining data security.

Ideal candidates bring customer service experience, strong communication skills, and the ability to work in a fast-paced environment.