Customer Service Pro I: Impactful CSR, Tuition & 403(b)

ServiceSource, Inc.; Aurora (CO); On-site; USD 52,348,800 - 59,236,800; Full time

Benefits offered by this job

Health coverage

Disability & Life Insurance

403(b) Retirement

Flexible Spending & Health Savings

Tuition Assistance

Wellness Program

Paid Time Off

Job summary

ServiceSource, Inc. is seeking a customer service representative in Aurora, Colorado. The role responds to customer inquiries, documents information, and maintains confidential data in a secure, compliant manner.

You will interact via phone and written correspondence, ensuring accuracy while meeting contract KPIs. The position offers a Monday–Friday schedule with occasional weekend shifts, tuition assistance, and a strong benefits package designed for employees and their families.

Qualifications

• High school diploma or GED required.
• Must be able to clear background checks.
• Experience with PC, Windows, and Microsoft Office.
• Customer service experience preferred.

Responsibilities

• Responds to customer inquiries promptly and accurately.
• Documents inquiries appropriately.
• Maintains confidentiality and security guidelines.
• Meets defined quality expectations and maintains knowledge of online reference information.
• Prioritizes work and adapts to workload changes.
• Performs other responsibilities as assigned.

Skills

Customer service

Verbal communication

Data entry

HIPAA compliance

Confidentiality

Independent worker

Education

High school diploma or GED

Tools

Microsoft Office

Windows OS

Job description

ServiceSource, Inc. is seeking a customer service representative in Aurora, Colorado. The role responds to customer inquiries, documents information, and maintains confidential data in a secure, compliant manner.

You will interact via phone and written correspondence, ensuring accuracy while meeting contract KPIs. The position offers a Monday–Friday schedule with occasional weekend shifts, tuition assistance, and a strong benefits package designed for employees and their families.