Customer Service Pro — Home Improvement & Growth

Lowe's Companies, Inc.; Kingsport (TN); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) matching

Employee stock purchase program

Associate discount

Track to the Trades

Job summary

Lowe's is seeking a part-time Customer Service Associate to welcome customers, help them locate products, and ensure a smooth shopping experience at our Kingsport, TN store.

You will engage with customers throughout the day, answer questions, stock shelves, process orders, and collaborate across departments to deliver outstanding service. Prior retail experience and bilingual skills are a plus; lifting requirements apply.

Qualifications

• 6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smartphones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Basic computer skills

Retail technology familiarity

Math basics

Tools

Smartphones

Tablets

Job description

Lowe's is seeking a part-time Customer Service Associate to welcome customers, help them locate products, and ensure a smooth shopping experience at our Kingsport, TN store.

You will engage with customers throughout the day, answer questions, stock shelves, process orders, and collaborate across departments to deliver outstanding service. Prior retail experience and bilingual skills are a plus; lifting requirements apply.