Customer Service & Improvement Associate | 10% Discount

Lowe's Companies, Inc.; Knoxville (TN); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k) and Employee S

Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe’s Companies, Inc. is seeking a part-time Customer Service Associate in Knoxville to welcome and assist customers, help them locate products, and ensure a smooth shopping experience. The role involves answering questions, stocking merchandise, and supporting multiple store departments as needed.

You will engage customers with friendly service, perform basic arithmetic, and may lift items up to 75 pounds with assistance. Bilingual skills are a plus and training is provided.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Communication

Basic math

Bilingual

Computer experience

Smartphones & tablets

Tools

Smartphones & tablets

Job description

Lowe’s Companies, Inc. is seeking a part-time Customer Service Associate in Knoxville to welcome and assist customers, help them locate products, and ensure a smooth shopping experience. The role involves answering questions, stocking merchandise, and supporting multiple store departments as needed.

You will engage customers with friendly service, perform basic arithmetic, and may lift items up to 75 pounds with assistance. Bilingual skills are a plus and training is provided.