Customer-Centric Retail Specialist — Growth & Perks

La Crosse Lumber Co; Perryville (MO); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Career Advancement Opportunities

Employee discounts

401(k) matching

Health insurance

Paid time off

Job summary

La Crosse Lumber Co in Perryville, MO seeks a friendly sales associate to deliver outstanding customer service on the floor and over the phone, help customers find merchandise, and process special orders when needed. You will maintain a clean, organized sales floor, assist with loading, stock, pricing, and participate in staff meetings.

A willingness to learn about products and work with the team is essential.

Qualifications

• Customer service experience in retail or service industry.
• Ability to learn product knowledge quickly.
• Strong numeric, reading, and communication skills.
• Able to lift up to 80 lbs.

Responsibilities

• Provide excellent customer service by assisting customers, both in person and on the phone, answering their questions, helping them find merchandise, and suggesting add-on sales that will help them complete their project.
• Create an inviting environment for customers by maintaining a clean and orderly sales floor, including housekeeping tasks.
• Notify customers of upcoming promotions and new products.
• Assist with loading products into customer’s vehicles as needed.
• Merchandise products according to prescribed planograms and help maintain signage.
• Restock shelves as necessary.
• Assist in taking regular inventory of stock.
• Face and front product throughout the store at the beginning and end of the shift, and as time permits throughout the day.
• Help store staff with other tasks as needed.
• Be vigilant to identify shoplifters and other types of theft. Respond with appropriate action, according to store policy.
• Attend all staff meetings.
• Adhere to all store policies and safety standards.
• Be able to cut keys for customers.

Skills

Customer service

Sales techniques

POS systems

MS Word

PowerPoint

Math skills

Communication skills

Tools

POS systems

MS Word

PowerPoint

Job description

La Crosse Lumber Co in Perryville, MO seeks a friendly sales associate to deliver outstanding customer service on the floor and over the phone, help customers find merchandise, and process special orders when needed. You will maintain a clean, organized sales floor, assist with loading, stock, pricing, and participate in staff meetings.

A willingness to learn about products and work with the team is essential.