Customer Service Pro | Growth Path, PTO & Training

Scotti Catalano; Diamondhead (MS); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Job summary

Scotti Catalano - State Farm Agent in Mississippi is seeking a Customer Service Representative to deliver exceptional client experiences and support the growth of the agency. You will handle inquiries, coordinate with team members, and help community members with insurance options.

The role offers an opportunity for advancement, paid time off, and training and development as you build your career. You will establish relationships, provide prompt service, and contribute to the office's ongoing

Qualifications

• Dedicated to customer service
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Skills

Customer service

Communication skills

Problem solving

Job description

Scotti Catalano - State Farm Agent in Mississippi is seeking a Customer Service Representative to deliver exceptional client experiences and support the growth of the agency. You will handle inquiries, coordinate with team members, and help community members with insurance options.

The role offers an opportunity for advancement, paid time off, and training and development as you build your career. You will establish relationships, provide prompt service, and contribute to the office's ongoing