Insurance Customer Experience Pro - Growth & Commission

Brenda Wix Insurance; Scottsdale, Northern (AZ, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Salary plus commission/bonus

Paid time off

Growth potential

Job summary

State Farm agency in Scottsdale seeks a detail‑oriented Customer Service Representative to build relationships, handle inquiries, and grow the client base. You will assist with policy changes, billing questions, and claims support, while identifying opportunities to provide suitable insurance solutions.

Ideal candidates are self‑motivated, people‑oriented, and able to work in a team. Licensing requirements will be pursued as needed to qualify for roles and promotions within the agency.

Qualifications

• Experience in customer service and sales environments.
• Ability to nurture customer relationships and follow up.
• Comfort with marketing products based on customer needs.
• Willingness to obtain required Property & Casualty and Life & Health licenses.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service for inquiries on availability, coverage, changes, transfers, claims, and billing.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Skills

Customer service

Interpersonal skills

People-oriented

Self-motivated

Detail oriented

Problem solving

Teamwork

Interviewing

Sales/marketing

Communication

Job description

State Farm agency in Scottsdale seeks a detail‑oriented Customer Service Representative to build relationships, handle inquiries, and grow the client base. You will assist with policy changes, billing questions, and claims support, while identifying opportunities to provide suitable insurance solutions.

Ideal candidates are self‑motivated, people‑oriented, and able to work in a team. Licensing requirements will be pursued as needed to qualify for roles and promotions within the agency.