Assistant Manager(02954) - 401 N State St

SmartRecruiters, Inc.; Litchfield (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

SmartRecruiters, Inc. in Litchfield, IL seeks an enthusiastic Assistant Manager to drive daily store operations and lead a team to deliver exceptional customer experiences. You will supervise shifts, coach staff, and manage cash handling while ensuring all procedures are followed.

The role emphasizes operational excellence, inventory support, scheduling, and performance analysis to identify improvement opportunities. Physical duties include lifting up to 25 pounds.

Qualifications

• Strong customer service skills with a commitment to satisfaction.
• Proven money handling and cash reconciliation experience.
• Demonstrated ability to manage and supervise employees effectively.
• Strong written and verbal communication.
• Reliable, punctual, and able to work collaboratively with team members.
• Good organizational and time management abilities.

Responsibilities

• Run shifts efficiently while maintaining high operational standards and ensuring all store procedures are followed.
• Lead, motivate, and support team members through coaching, feedback, and performance management.
• Manage cash handling, reconciliation, and financial transactions with accuracy and transparency.
• Interact professionally with customers and employees, resolving concerns with empathy and decisiveness.
• Answer phones, take orders, and provide outstanding customer service that exceeds expectations.
• Oversee store cleanliness, organization, and maintenance of all areas.
• Assist with scheduling, training, and onboarding of new team members.
• Analyze store performance metrics and identify opportunities for improvement.
• Handle physical tasks including lifting up to 25 pounds regularly.
• Support inventory management and stock organization.
• Communicate clearly with management regarding operational challenges and successes.

Skills

Customer service

Cash handling

Team supervision

Communication

Problem solving

Organizational skills

Job description

• Full-time
• Job Category Org: Store Assistant Manager

Job Description

We're looking for an enthusiastic and detail-oriented Assistant Manager to join our team at our Litchfield location (401 N State St). In this pivotal role, you'll play a crucial part in driving operational excellence and fostering a positive work environment. As an Assistant Manager, you'll support store leadership by managing daily operations, leading team members, and delivering exceptional customer experiences. This is an excellent opportunity to develop your management skills while making a meaningful impact on our organization's success.

• Run shifts efficiently while maintaining high operational standards and ensuring all store procedures are followed
• Lead, motivate, and support team members through coaching, feedback, and performance management
• Manage cash handling, reconciliation, and financial transactions with accuracy and transparency
• Interact professionally with customers and employees, resolving concerns with empathy and decisiveness
• Answer phones, take orders, and provide outstanding customer service that exceeds expectations
• Oversee store cleanliness, organization, and maintenance of all areas
• Assist with scheduling, training, and onboarding of new team members
• Analyze store performance metrics and identify opportunities for improvement
• Handle physical tasks including lifting up to 25 pounds regularly
• Support inventory management and stock organization
• Communicate clearly with management regarding operational challenges and successes

Qualifications

**Required Qualifications:**

• Friendly, diligent, and responsible demeanor with a positive attitude
• Strong math and problem-solving skills
• Proven experience in money management and cash handling
• Excellent customer service skills with a commitment to customer satisfaction
• Demonstrated ability to manage and supervise employees effectively
• Strong communication skills, both written and verbal
• Organizational and time management abilities
• Ability to work collaboratively with team members at all levels
• Physical capability to lift up to 25 pounds regularly
• Reliability and consistent attendance

**Preferred Qualifications:**

• Previous shift management or supervisory experience
• Experience in a fast-paced retail or food service environment
• Conflict resolution and problem-solving experience
• Training and development experience with team members
• Knowledge of point-of-sale (POS) systems
• Experience with scheduling and workforce planning
• Analytical mindset with ability to interpret performance data

Additional Information

All your information will be kept confidential according to EEO guidelines.