Customer Service Pro — Flexible Hours & Benefits

Protective; La Mesa (CA); Hybrid; USD 27,552 - 34,440; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

Paid time off

401(k) with company matching

Employee assistance program

Job summary

Protective in California seeks a Customer Service Representative to handle inbound calls with professionalism and document details in Five9. You will support customers in automotive-related matters and maintain a positive tone throughout.

The role offers onsite or hybrid work arrangements, with a standard schedule from 8:00 AM to 5:00 PM PST. Compensation ranges from $20.00 to $25.00 per hour, plus an exceptional benefits package.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience over the phone or in person.
• Maintain upbeat, friendly tone on calls at all times.
• Strong computer skills and research ability.

Responsibilities

• Respond to inbound calls promptly with professionalism.
• Take detailed notes of conversations and enter in Five9.
• Pull accounts up in the system and handle general questions.
• Escalate irate customers to a supervisor when needed.
• Adhere to Portfolio contracts and company policies.

Skills

Communication skills

Customer service

Phone support

Research skills

Education

High School Diploma or equivalent

Tools

Five9

Job description

Protective in California seeks a Customer Service Representative to handle inbound calls with professionalism and document details in Five9. You will support customers in automotive-related matters and maintain a positive tone throughout.

The role offers onsite or hybrid work arrangements, with a standard schedule from 8:00 AM to 5:00 PM PST. Compensation ranges from $20.00 to $25.00 per hour, plus an exceptional benefits package.