Customer Service Pro: Equipment & Dispatch Expert

U-Haul; Lubbock (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Prescription plans

Paid holidays

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Life insurance

MetLaw Legal program

Job summary

U-Haul is seeking a Customer Service Representative in Texas to be the face of our service team, helping customers with rentals, equipment inspection, and everyday inquiries. You will use U-Scan tech to dispatch and return equipment and participate in ongoing training.

Ideal applicants are friendly, motivated, and able to work in a team environment; a valid driver’s license and a high school diploma are required. On-the-job education and benefits accompany this role.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

U-Haul is seeking a Customer Service Representative in Texas to be the face of our service team, helping customers with rentals, equipment inspection, and everyday inquiries. You will use U-Scan tech to dispatch and return equipment and participate in ongoing training.

Ideal applicants are friendly, motivated, and able to work in a team environment; a valid driver’s license and a high school diploma are required. On-the-job education and benefits accompany this role.