Customer Service Agent - Dynamic Call Center Pro

iQor; Buffalo (NY); On-site; USD 22,000 - 25,000; Full time

Job summary

iQor in Buffalo, NY is seeking polite, professional Customer Service Call Center Agents to deliver remarkable service by phone. You will handle high call volumes, listen to customers, explain options, and work toward first-call resolution with accuracy and empathy.

Requirements include at least 2 years in customer service in a transactional environment, ability to work independently and in a team, and a high school diploma or equivalent.

Qualifications

• At least 2 years of customer service in a transaction-based environment.
• Ability to work independently and in a team.
• Experience in a production environment.
• Ability to maintain accuracy and production standards.
• Flexibility to work any shift, including nights and weekends.
• Physical attendance is key to success and objectives.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Duties include negotiating payment plans, resolving payment issues, and providing information on financial options to help clients meet their obligations.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Customer service

Call center

Communication

Empathy

Teamwork

Education

High school diploma or equivalent

Job description

iQor in Buffalo, NY is seeking polite, professional Customer Service Call Center Agents to deliver remarkable service by phone. You will handle high call volumes, listen to customers, explain options, and work toward first-call resolution with accuracy and empathy.

Requirements include at least 2 years in customer service in a transactional environment, ability to work independently and in a team, and a high school diploma or equivalent.