Customer Service Phones Operator

SEL Engineering Services; Washington; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

ESOP

Health insurance

Paid time off

Tuition assistance

Job summary

SEL Engineering Services is seeking a customer service professional in the United States to provide high-quality phone support, route requests, and assist with sales orders and account data. You will document feedback for regional leadership and help convert leads within SEL's systems.

The role emphasizes teamwork, strong communication, and the ability to learn new tasks while adhering to security and operational procedures. Benefits include ESOP, comprehensive health plans, and paid time off.

Qualifications

• 2+ years of experience with organized, friendly customer service.
• Excellent phone etiquette, professionalism, and communication skills.
• Strong writing, documentation skills, and speaking skills.
• Ability to learn new skills and assume new responsibilities.
• Ability to work cooperatively in a team environment.
• Background check results satisfactory to SEL.
• Negative drug test results.

Responsibilities

• Provide high-quality telephone service and route calls per procedures.
• Assist in creating cases and document customer feedback for leadership.
• Handle sales orders, RMAs, and routing of quotes and emails.
• Manage account information; update data and reset passwords securely.
• Create company accounts and convert customer leads in systems.
• Suggest process improvements.
• Follow SEL Values and World Class Manufacturing Principles.
• Perform additional duties including office support as needed.
• Understand. Create. Simplify.

Skills

Customer service

Phone etiquette

Communication

Documentation

Teamwork

Background check

Drug test

Tools

MS Word

Excel

Email & Web browser

Job description

Essential Duties and Responsibilities

• 1. Provide the highest quality telephone service to customers, suppliers, fellow employees, and community members; route calls to requested destination while following security procedures.
• 2. Assist in finding technical coverage and creating cases in SEL's business systems to provide outstanding service to our customers. Document and share customer feedback with regional leadership.
• 3. Engage in customer support activities including the entry of sales orders, RMAs, and the routing of quotation and support emails.
• 4. Manage and assist customers with account information, including granting access, changing passwords, unlocking accounts, and updating information while following security protocols for accounts on the website.
• 5. Assist in the creation of company accounts and the conversion of customer leads in SEL's business systems.
• 6. Initiate process improvement suggestions.
• 7. Follow and apply SEL Values, Principles of Operations, and World Class Manufacturing Principles.
• 8. Other duties as assigned (may include office administration and other support duties).
• 9. Understand. Create. Simplify.

Required Qualifications

• 2+ years of experience with organized, friendly customer service
• Excellent phone etiquette, professionalism, and communication skills
• Strong writing, documentation skills, and speaking skills
• Ability to learn new skills and assume new responsibilities
• Ability to work cooperatively in a team environment
• Background check results satisfactory to SEL
• Negative drug test result(s)

Preferred Qualifications

• Word processing skills, including MS Word and Excel
• Computer operation skills, including email and web browser usage
• Ability to compute, record, and proofread data and other informational records with minimal errors

Physical Requirements

• None

Benefits

• Competitive pay. Superior benefits. Inspiring work.
• People are at the core of our company and we hire employee-owners. We welcome you to learn more about how we support employees.
• We're 100% employee owned. Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401(k) options.
• We offer top tier medical, prescription, dental, vision, life, and disability insurance.
• We recognize the importance of a healthy life balance and offer: 10 paid holidays, annual vacation accrual starting at 12 days, 9 paid sick days, and paid family and medical leave that covers 90% of your pay.
• We foster growth and development of our employees through avenues such as STEM courses, apprenticeships, tuition assistance, and engineering development programs.
• Ask our team about other benefits including wellness, fertility, adoption, and flexible spending benefits.

Communication with Applicants

We communicate with all applicants. If you do not receive a response about your application, please check your SPAM filter or reach out to us at [e-mail] .

SEL is an Equal Opportunity Employer: Vets/Disabled.