Customer Experience & Payments Specialist

Travelwithsan; Miami (FL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Travelwithsan is seeking a Customer Service Representative to join our Miami team. The role focuses on delivering excellent service, processing payments, and guiding customers through product information and banking-related transactions.

You will work with customers and internal teams to resolve questions, maintain records, and ensure procedures are followed accurately. A professional, detail-oriented approach and strong communication skills are essential.

Qualifications

• Experience in customer service or call center roles.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication abilities.
• Ability to handle confidential information.
• Ability to work independently and as part of a team.

Responsibilities

• Collaborate with customers, employees, and internal departments to meet needs.
• Process payments and deposits accurately.
• Handle cash transactions and maintain records.
• Process checks and other transactions.
• Answer incoming calls and route to the appropriate department.
• Handle account and service-related transactions.
• Assist customers with inquiries.
• Resolve concerns professionally and timely.
• Maintain customer records and documentation.
• Provide information about products and services.
• Keep up to date with company policies, products, and services.
• Follow established procedures for customer transactions.

Skills

Customer service

Attention to detail

Verbal communication

Written communication

Cash handling

Team player

Job description

Travelwithsan is seeking a Customer Service Representative to join our Miami team. The role focuses on delivering excellent service, processing payments, and guiding customers through product information and banking-related transactions.

You will work with customers and internal teams to resolve questions, maintain records, and ensure procedures are followed accurately. A professional, detail-oriented approach and strong communication skills are essential.