Customer Care & Payments Specialist

Travelwithsan; Jacksonville (FL); Híbrido; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Travelwithsan in Jacksonville, FL is seeking a Customer Service Representative to deliver exceptional service, assist with daily customer needs, and ensure all transactions are accurate and efficient.

You will work with customers, colleagues, and internal departments to meet needs; process payments and deposits, handle cash, answer calls, and maintain records while following company policies and compliance standards.

Formación

• Strong attention to detail
• Excellent verbal and written communication skills
• Previous customer service experience
• Strong organizational and problem-solving skills
• Professional and friendly approach to customer interactions
• Ability to handle confidential customer information
• Previous cash-handling, banking, retail, or financial-services experience is an advantage
• Ability to work effectively both independently and as part of a team

Responsabilidades

• Work with customers, employees, and internal departments to ensure customer needs are met
• Process customer payments and deposits accurately
• Handle cash transactions and maintain accurate records
• Process checks and other customer transactions
• Answer incoming calls and direct customers to the appropriate department
• Process account and service-related transactions accurately
• Assist customers with account and service inquiries
• Resolve customer concerns in a professional and timely manner
• Maintain accurate customer records and documentation
• Provide information about company products and services
• Maintain current knowledge of company policies, products, and services
• Follow established procedures for customer transactions and requests

Conocimientos

Attention to detail

Communication skills

Customer service experience

Organizational skills

Problem solving

Confidential data handling

Cash handling

Team player

Descripción del empleo

Travelwithsan in Jacksonville, FL is seeking a Customer Service Representative to deliver exceptional service, assist with daily customer needs, and ensure all transactions are accurate and efficient.

You will work with customers, colleagues, and internal departments to meet needs; process payments and deposits, handle cash, answer calls, and maintain records while following company policies and compliance standards.