Customer Service/Patient Experience Professional

Bethany Center for Rehabilitation and Healing; Fair Oaks (TN); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Employee perks program

Job summary

Bethany Center for Rehabilitation and Healing is seeking a full-time Customer Service/Patient Experience Professional to grow in post-acute care. The role focuses on guiding patient experience, engagement of employees, and developing leadership skills in a supportive environment.

This entry-level management position offers pathways to leadership and national networking opportunities as you contribute to exceptional service for residents recovering from hospitalization or illness.

Qualifications

• Entry-level healthcare management trajectory with growth potential.
• Focus on delivering genuine customer service to residents and patients.
• Opportunity to lead employee engagement activities.

Responsibilities

• Oversee patient/guest experience and support staff in daily operations.
• Lead employee engagement councils to capture staff input.
• Collaborate with leadership to enhance service quality.

Skills

Healthcare management

Leadership development

Customer service

Employee engagement

Job description

Customer Service/Patient Experience Professional:

Interested in beginning your career in healthcare? Don't know where to begin? We may be the right fit for you; let’s talk employee perks.

We genuinely care about our employees, who are the vital link to our organization. We are a proud equal opportunity employer who goes above and beyond to ensure that our employees are supported, personally and professionally.

Here at Bethany Center for Rehabilitation and Healing, we offer thousands of employee perks that range from all-expense-paid vacations to child-care benefits, discounts on shopping, lodging, travel, and so much more.

Do we still have your attention? Great!

We are seeking a full-time Customer Service and Patient Experience Professional who is looking to grow in the field of post-acute care.

This position allows professionals to grow their leadership skills and abilities while overseeing patient/guest experience and employee engagement. It is an entry-level healthcare management position that offers tremendous growth and national networking opportunities.

Here’s what we are looking for:

• Dedicated professionals who want to grow in healthcare management
• Candidates who are committed to ensuring excellent levels of genuine customer service for residents and patients recovering from a recent hospitalization, surgery, or illness
• Leaders who are creative, dynamic, and open to creative think-tank sessions to enhance customer service in the field of healthcare.
• Candidates who may have an interest in growing their expertise in employee operations
• Creatives who will lead employee engagement councils to ensure that all employees have a voice in shaping their work environment
• Professionals who are open to working one of the full-time schedules below
• Sunday - Thursday; 10 AM - 6 PM or 11 AM - 7 PM
• Tuesday - Saturday; 10 AM - 6 PM or 11 AM - 7 PM

Meet a resident from one of our sister facilities, Mr. Johnson from here in Nashville.

Join our team as we recreate the paradigm of healthcare.

#ThisisCareRite