Sales and Customer Service Associate / Outbound Sales

Happy Head; Los Angeles (CA); On-site; USD 27,552 - 38,572; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Wellness Reimbursement

Unlimited vacation

Job summary

Happy Head in Los Angeles is seeking a Sales and Customer Service Associate focused on outbound sales. You will drive sales outreach, build relationships with customers, and upsell products, while delivering excellent support.

Work closely with Sales, Marketing and Customer Service to grow the business. The role requires a proactive, entrepreneurial mindset, strong communication, and the ability to thrive in a small, fast-paced startup environment with hybrid on-site and remote options.

Qualifications

• Sales-driven mindset with track record of meeting/exceeding targets in a fast-paced environment.
• Strong verbal and written communication to engage and convert customers, comfortable on the phone.
• Self-starter with drive to work autonomously in a high-growth startup.
• Willingness to work in a small, agile team (<30 people).
• Ability to work on-site 75% of the time, with 25% remote flexibility.

Responsibilities

• Proactive outbound sales calls to new, potential, and past customers to drive sales and promotions.
• Build strong customer relationships with a consultative approach and upsell products/services.
• Address customer complaints effectively, offering solutions to maximize retention and lifetime value.
• Open, close, and manage customer accounts with up-to-date records for seamless experiences.
• Process orders, returns, and refunds accurately to support smooth transactions.
• Identify patterns in customer feedback and share insights to optimize sales strategies.

Skills

Sales-driven

Exceptional communication

Independent entrepreneurial

Startup adaptability

Hybrid work flexibility

Bachelor’s degree

Education

Bachelor’s Degree

Tools

Zendesk

Five9

Job description

Happy Head - Sales and Customer Service Associate / Outbound Sales

Happy Head (https://www.happyhead.com/) is a rapidly growing, profitable startup at the crossroads of Telemedicine, Health & Wellness, Technology, E-commerce, and Pharma. We’re seeking a sales-focused, Los Angeles-based candidate to drive our outbound sales efforts, grow customer relationships, and provide exceptional service to maximize customer satisfaction and retention. Led by a high-performing team of industry experts and with a strong pipeline of consumer business, Happy Head is scaling quickly. With a Founder/CEO who has successfully led multiple venture-backed companies, this is a high-growth environment that values mentorship and internal promotion.

This role is perfect for a driven, entrepreneurial individual who thrives in sales and relationship-building. As a partner to Sales, Marketing, and Customer Service, you will directly impact our growth trajectory and play a key role in fulfilling our mission to be the leader in dermatologist-prescribed, customized hair treatments. Join us to make a tangible impact in a dynamic and fast-growing company.

Learn more at happyhead.com.

WHAT YOU WILL BE DOING:

• Proactive Sales Outreach: Conduct outbound sales calls to new, potential, and past customers, educating them on product benefits, promotions, and cross-sell opportunities to drive sales and conversions.
• Customer Relationship Building: Build strong relationships with customers, delivering a consultative approach to meet their needs and upsell additional products and services.
• Problem-Solving for Retention: Address customer complaints effectively, offering solutions that ensure customer satisfaction and retention, maximizing lifetime value.
• Account Management: Open, close, and manage customer accounts, keeping all records up-to-date and ensuring seamless customer experiences.
• Order and Financial Processing: Process orders, returns, and refunds accurately and efficiently to support smooth customer transactions.
• Sales Insight and Feedback: Identify patterns in customer feedback and communicate actionable insights to the team to optimize future sales strategies.

WHAT YOU NEED:

• Sales-Driven Mindset: A passion for sales with a track record of successfully meeting or exceeding sales targets in a fast-paced environment.
• Exceptional Communication Skills: Strong verbal and written communication skills to engage and convert customers effectively, and comfortable on the phone
• Independent and Entrepreneurial Attitude: A self-starter mentality with the drive to work autonomously in a high-growth environment.
• Adaptability and Comfort in a Startup: Willingness to work in a small, agile team with fewer than 30 people.
• Hybrid Work Flexibility: Ability to work on-site 75% of the time, with 25% remote flexibility.
• Bachelor’s Degree

NICE TO HAVE:

• 1-2 years of sales or customer support experience within a B2C environment
• Familiarity with sales and customer service platforms like Zendesk or Five9
• Demonstrated ability to achieve or surpass sales goals – results-driven and proactive

WHAT YOU WILL GET:

• A supportive, growth-focused team and immediate leadership opportunities
• Competitive hourly rate + overtime
• Sales Commissions to reward high performance
• Comprehensive benefits including Medical, Dental, Vision, 401K, and a $100/month Wellness Reimbursement
• Unlimited vacation for a balanced work-life experience