Customer Service & Orders Coordinator

Monarch Steel Company, Inc.; Cleveland (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) with Company Match

Health Insurance

Vacation & Personal Time Off

Job summary

Monarch Steel Company, Inc. in Cleveland, Ohio is seeking a dedicated customer service representative. In this role, you will effectively communicate with account executives and customers, maintain strong relationships, and resolve customer complaints. Ideal candidates will have at least a high school diploma, with a preference for further education, and possess strong problem-solving and organizational skills.

The role offers a comprehensive benefits package including health insurance, retirement plan, and more. Join our team that prides itself on outstanding service quality!

Qualifications

• 1-3 years of previous customer service experience.
• Knowledge of administrative and clerical procedures.
• Strong verbal and written communication skills.

Responsibilities

• Communicate effectively with customers to foster relationships.
• Investigate and resolve customer complaints.
• Monitor and maintain various reports and files.

Skills

Customer service skills

Communication skills

Problem-solving

Time management

Organizational skills

Education

High School Diploma or GED

Associates or Bachelor’s degree in related field

Tools

CRM software

Microsoft Office Suite

Job description

Monarch Steel Company, Inc. in Cleveland, Ohio is seeking a dedicated customer service representative. In this role, you will effectively communicate with account executives and customers, maintain strong relationships, and resolve customer complaints. Ideal candidates will have at least a high school diploma, with a preference for further education, and possess strong problem-solving and organizational skills.

The role offers a comprehensive benefits package including health insurance, retirement plan, and more. Join our team that prides itself on outstanding service quality!